[data-lk-theme=default]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--lk-bg:#111;--lk-bg2:#1e1e1e;--lk-bg3:#2b2b2b;--lk-bg4:#373737;--lk-bg5:#444;--lk-fg:#fff;--lk-fg2:#f5f5f5;--lk-fg3:#ebebeb;--lk-fg4:#e0e0e0;--lk-fg5:#d6d6d6;--lk-border-color:#ffffff1a;--lk-accent-fg:#fff;--lk-accent-bg:#1f8cf9;--lk-accent2:#3396fa;--lk-accent3:#47a0fa;--lk-accent4:#5babfb;--lk-danger-fg:#fff;--lk-danger:#f91f31;--lk-danger2:#fa3343;--lk-danger3:#fa4756;--lk-danger4:#fb5b68;--lk-success-fg:#fff;--lk-success:#1ff968;--lk-success2:#33fa75;--lk-success3:#47fa83;--lk-success4:#5bfb90;--lk-control-fg:var(--lk-fg);--lk-control-bg:var(--lk-bg2);--lk-control-hover-bg:var(--lk-bg3);--lk-control-active-bg:var(--lk-bg4);--lk-control-active-hover-bg:var(--lk-bg5);--lk-connection-excellent:#06db4d;--lk-connection-good:#f9b11f;--lk-connection-poor:#f91f31;--lk-font-family:system-ui, -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji";--lk-font-size:16px;--lk-line-height:1.5;--lk-border-radius:.5rem;--lk-box-shadow:0 .5rem 1.5rem #00000026;--lk-drop-shadow:#fff3 0px 0px 24px;--lk-grid-gap:.5rem;--lk-control-bar-height:69px;--lk-chat-header-height:69px}.lk-button,.lk-start-audio-button,.lk-chat-toggle,.lk-disconnect-button{color:var(--lk-control-fg);background-image:none;background-color:var(--lk-control-bg);border-radius:var(--lk-border-radius);cursor:pointer;white-space:nowrap;font-size:inherit;line-height:inherit;-webkit-user-select:none;user-select:none;border:0;justify-content:center;align-items:center;gap:.5rem;padding:.625rem 1rem;display:inline-flex;position:relative}.lk-button:not(:disabled):hover,.lk-start-audio-button:not(:disabled):hover,.lk-chat-toggle:not(:disabled):hover,.lk-disconnect-button:not(:disabled):hover{background-color:var(--lk-control-hover-bg)}.lk-button>svg,.lk-start-audio-button>svg,.lk-chat-toggle>svg,.lk-disconnect-button>svg{overflow:visible}.lk-button[aria-pressed=true],[aria-pressed=true].lk-start-audio-button,[aria-pressed=true].lk-chat-toggle,[aria-pressed=true].lk-disconnect-button{background-color:var(--lk-control-active-bg)}.lk-button[aria-pressed=true]:hover,[aria-pressed=true].lk-start-audio-button:hover,[aria-pressed=true].lk-chat-toggle:hover,[aria-pressed=true].lk-disconnect-button:hover{background-color:var(--lk-control-active-hover-bg)}.lk-button[data-lk-source=screen_share][data-lk-enabled=true],[data-lk-source=screen_share][data-lk-enabled=true].lk-start-audio-button,[data-lk-source=screen_share][data-lk-enabled=true].lk-chat-toggle,[data-lk-source=screen_share][data-lk-enabled=true].lk-disconnect-button{background-color:var(--lk-accent-bg)}.lk-button[data-lk-source=screen_share][data-lk-enabled=true]:hover,[data-lk-source=screen_share][data-lk-enabled=true].lk-start-audio-button:hover,[data-lk-source=screen_share][data-lk-enabled=true].lk-chat-toggle:hover,[data-lk-source=screen_share][data-lk-enabled=true].lk-disconnect-button:hover{background-color:var(--lk-accent2)}.lk-button:disabled,.lk-start-audio-button:disabled,.lk-chat-toggle:disabled,.lk-disconnect-button:disabled{opacity:.5}.lk-button-group{align-items:stretch;height:100%;display:inline-flex}.lk-button-group>.lk-button:first-child,.lk-button-group>.lk-start-audio-button:first-child,.lk-button-group>.lk-chat-toggle:first-child,.lk-button-group>.lk-disconnect-button:first-child{border-top-right-radius:0;border-bottom-right-radius:0}.lk-button-group-menu{flex-shrink:0;position:relative}.lk-button-group-menu>.lk-button,.lk-button-group-menu>.lk-start-audio-button,.lk-button-group-menu>.lk-chat-toggle,.lk-button-group-menu>.lk-disconnect-button{border-top-left-radius:0;border-bottom-left-radius:0;height:100%}.lk-button-group-menu>.lk-button:after,.lk-button-group-menu>.lk-start-audio-button:after,.lk-button-group-menu>.lk-chat-toggle:after,.lk-button-group-menu>.lk-disconnect-button:after{margin-left:0}.lk-button-menu:after{content:"";transform-origin:50%;border-bottom:.125em solid;border-left:.125em solid;width:.5em;height:.5em;margin-top:-.25rem;margin-left:.5rem;display:inline-block;transform:rotate(-45deg)}.lk-disconnect-button{color:var(--lk-danger);border:1px solid var(--lk-danger);font-weight:600}.lk-disconnect-button:not(:disabled):hover{--lk-control-hover-bg:var(--lk-danger2);color:var(--lk-danger-fg)}.lk-disconnect-button:not(:disabled):active{--lk-control-hover-bg:var(--lk-danger3);color:var(--lk-danger-fg)}.lk-chat-toggle{position:relative}.lk-chat-toggle[data-lk-unread-msgs]:not([data-lk-unread-msgs="0"]):after{content:attr(data-lk-unread-msgs);background:var(--lk-accent-bg);border-radius:50%;margin-top:.25rem;margin-left:.25rem;padding:.25rem;font-size:.5rem;line-height:.75;position:absolute;top:0;left:0}.lk-media-device-select:not(:last-child){border-bottom:1px solid var(--lk-border-color);margin-bottom:.75rem;padding-bottom:.5rem}.lk-media-device-select li:not(:last-child){margin-bottom:.25rem}.lk-media-device-select li>.lk-button{justify-content:start;width:100%;padding-block:.5rem}.lk-media-device-select li:not([data-lk-active=true])>.lk-button:not(:disabled):hover{background-color:var(--lk-bg3)}.lk-media-device-select [data-lk-active=false]>.lk-button:hover{cursor:pointer;background-color:#0000000d}.lk-media-device-select [data-lk-active=true]>.lk-button{color:var(--lk-accent-fg);background-color:var(--lk-accent-bg)}.lk-device-menu{z-index:5;white-space:nowrap;background-color:var(--lk-bg2);border:1px solid var(--lk-border-color);width:max-content;min-width:10rem;box-shadow:var(--lk-box-shadow);border-radius:.75rem;margin-bottom:.25rem;padding:.5rem;position:absolute;top:0;left:0}.lk-device-menu-heading{opacity:.65;padding:.25rem .5rem;font-weight:700}.lk-start-audio-button{color:var(--lk-accent-fg);background-color:var(--lk-accent-bg)}@media screen and (width<=600px){.lk-start-audio-button{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%)}}.lk-pagination-control{background-color:var(--lk-control-bg);border-radius:var(--lk-border-radius);opacity:0;align-items:stretch;transition:opacity .15s ease-in-out;display:flex;position:absolute;bottom:1rem;left:50%;transform:translate(-50%)}.lk-pagination-control:hover{opacity:1}.lk-pagination-control>.lk-button:first-child{border-top-right-radius:0;border-bottom-right-radius:0}.lk-pagination-control>.lk-button:first-child>svg{transform:rotate(180deg)}.lk-pagination-control>.lk-button:last-child{border-top-left-radius:0;border-bottom-left-radius:0}.lk-pagination-count{border-inline:1px solid var(--lk-bg);padding:.5rem .875rem}[data-lk-user-interaction=true].lk-pagination-control{opacity:1}.lk-pagination-indicator{height:var(--lk-grid-gap);background-color:var(--lk-bg2);width:fit-content;bottom:calc(var(--lk-grid-gap)/2);opacity:1;border-radius:2rem;align-items:center;gap:.2rem;padding:.2rem .5rem;display:flex;position:absolute;left:50%;transform:translate(-50%)}.lk-pagination-indicator span{background-color:var(--lk-fg);opacity:.35;border-radius:9999999px;width:.4rem;height:.4rem;transition:opacity .2s linear;display:inline-block}.lk-pagination-indicator span[data-lk-active]{opacity:.9}.lk-grid-layout{--lk-col-count:1;--lk-row-count:1;grid-template-columns:repeat(var(--lk-col-count), minmax(0, 1fr));grid-gap:var(--lk-grid-gap);width:100%;max-width:100%;height:100%;max-height:100%;padding:var(--lk-grid-gap);grid-auto-rows:minmax(0,1fr);display:grid}.lk-grid-layout[data-lk-pagination=true]{padding-bottom:calc(var(--lk-grid-gap)*2)}.lk-focus-layout{gap:var(--lk-grid-gap);width:100%;max-height:100%;padding:var(--lk-grid-gap);grid-template-columns:1fr 5fr;display:grid}.lk-focused-participant{position:relative}.lk-focused-participant .lk-pip-track{width:20%;height:auto;position:absolute;top:10px;right:10px}@media (width<=600px){.lk-focus-layout{grid-template-rows:5fr 1fr;grid-template-columns:1fr}.lk-carousel{order:1}}.lk-carousel{gap:var(--lk-grid-gap);max-height:100%;display:flex}.lk-carousel>*{aspect-ratio:16/10;scroll-snap-align:start;flex-shrink:0}.lk-carousel[data-lk-orientation=vertical]{scroll-snap-type:y mandatory;flex-direction:column;overflow:hidden auto}.lk-carousel[data-lk-orientation=vertical]>*{--lk-height-minus-gaps:calc(100% - calc(var(--lk-grid-gap) * calc(var(--lk-max-visible-tiles) - 1)));height:calc(var(--lk-height-minus-gaps)/var(--lk-max-visible-tiles))}.lk-carousel[data-lk-orientation=horizontal]{scroll-snap-type:x mandatory;overflow:auto hidden}.lk-carousel[data-lk-orientation=horizontal]>*{--lk-width-minus-gaps:calc(100% - var(--lk-grid-gap) * (var(--lk-max-visible-tiles) - 1));width:calc(var(--lk-width-minus-gaps)/var(--lk-max-visible-tiles))}.lk-connection-quality{width:1.5rem;height:1.5rem}.lk-track-muted-indicator-camera,.lk-track-muted-indicator-microphone{width:var(--lk-indicator-size,1rem);height:var(--lk-indicator-size,1rem);margin-inline-end:.25rem;transition:opacity .25s ease-in-out;position:relative}.lk-track-muted-indicator-camera[data-lk-muted=true]{opacity:.5}.lk-track-muted-indicator-microphone{--lk-bg:var(--lk-icon-mic)}.lk-track-muted-indicator-microphone[data-lk-muted=true]{opacity:.5}.lk-participant-name{font-size:.875rem}.lk-participant-media-video{object-fit:cover;object-position:center;background-color:#000;width:100%;height:100%}.lk-participant-media-video[data-lk-orientation=landscape]{object-fit:cover}.lk-participant-media-video[data-lk-orientation=portrait],.lk-participant-media-video[data-lk-source=screen_share]{object-fit:contain;background-color:var(--lk-bg2)}.lk-participant-media-audio{width:auto}[data-lk-facing-mode=user] .lk-participant-media-video[data-lk-local-participant=true][data-lk-source=camera]{transform:rotateY(180deg)}.lk-audio-visualizer{background:var(--lk-bg-control);aspect-ratio:16/9;border-radius:.5rem;justify-content:space-around;align-items:center;width:100%;height:100%;min-height:160px;display:flex}.lk-audio-visualizer>rect{fill:var(--lk-accent-bg);transition:transform .1s cubic-bezier(.19,.02,.09,1)}.lk-audio-visualizer>path{stroke:var(--lk-accent-bg);transition:all .1s cubic-bezier(.19,.02,.09,1)}.lk-audio-bar-visualizer{background:var(--lk-bg);justify-content:center;align-items:center;gap:var(--lk-va-bar-gap,24px);width:100%;height:100%;display:flex}.lk-audio-bar-visualizer>.lk-audio-bar{transform-origin:"center";height:100%;width:var(--lk-va-bar-width,12px);border-radius:var(--lk-va-bar-border-radius,32px);background-color:var(--lk-va-bar-bg,#8883);transition:background-color .25s ease-out}.lk-audio-bar-visualizer[data-lk-va-state=speaking]>.lk-audio-bar,.lk-audio-bar-visualizer>.lk-audio-bar.lk-highlighted,.lk-audio-bar-visualizer>[data-lk-highlighted=true]{background-color:var(--lk-fg,#888);transition:none}.lk-audio-bar-visualizer[data-lk-va-state=thinking]{transition:background-color .15s ease-out}.lk-participant-tile{--lk-speaking-indicator-width:2.5px;border-radius:var(--lk-border-radius);flex-direction:column;gap:.375rem;display:flex;position:relative;overflow:hidden}.lk-participant-tile:after{content:"";border-radius:var(--lk-border-radius);border:0px solid var(--lk-accent-bg);transition-property:border opacity;pointer-events:none;transition-duration:.4s;transition-delay:.5s;position:absolute;inset:0}.lk-participant-tile[data-lk-speaking=true]:not([data-lk-source=screen_share]):after{border-width:var(--lk-speaking-indicator-width);transition-duration:.2s;transition-delay:0s}.lk-participant-tile .lk-focus-toggle-button{border-radius:calc(var(--lk-border-radius)/2);opacity:0;background-color:#00000080;padding:.25rem;transition:opacity .2s ease-in-out .2s;position:absolute;top:.25rem;right:.25rem}.lk-participant-tile:hover .lk-focus-toggle-button,.lk-participant-tile:focus .lk-focus-toggle-button{opacity:1;transition-delay:0}.lk-participant-tile .lk-connection-quality{opacity:0;transition:opacity .2s ease-in-out .2s}.lk-participant-tile .lk-connection-quality[data-lk-quality=poor],.lk-participant-tile:hover .lk-connection-quality,.lk-participant-tile:focus .lk-connection-quality{opacity:1;transition-delay:0}.lk-participant-tile .lk-participant-placeholder{background-color:var(--lk-bg2);opacity:0;pointer-events:none;border-radius:var(--lk-border-radius);justify-content:center;align-items:center;transition:opacity .2s ease-in-out;display:flex;position:absolute;inset:0}.lk-participant-tile .lk-participant-placeholder svg{width:auto;height:100%;padding:10%}.lk-participant-tile[data-lk-video-muted=true][data-lk-source=camera] .lk-participant-placeholder{opacity:1}.lk-participant-metadata{flex-direction:row;justify-content:space-between;align-items:center;gap:.5rem;line-height:1;display:flex;position:absolute;bottom:.25rem;left:.25rem;right:.25rem}.lk-participant-metadata-item{border-radius:calc(var(--lk-border-radius)/2);background-color:#00000080;align-items:center;padding:.25rem;display:flex}.lk-toast{background-color:var(--lk-bg);border:1px solid var(--lk-border-color);border-radius:var(--lk-border-radius);box-shadow:var(--lk-box-shadow);align-items:center;gap:.5rem;padding:.75rem 1.25rem;display:flex;position:fixed;top:.75rem;left:50%;transform:translate(-50%)}.lk-spinner{animation:2s linear infinite lk-rotate}@keyframes lk-rotate{0%{transform:rotate(0)}to{transform:rotate(359deg)}}.lk-room-container{background-color:var(--lk-bg);line-height:var(--lk-line-height)}.lk-room-container{--lk-has-imported-styles:"true";width:100%;height:100%;position:relative}.lk-room-container [class^=lk-],.lk-room-container [class*=\ lk-]{box-sizing:border-box}.lk-audio-conference{width:100%;height:100%;position:relative}.lk-audio-conference-stage{grid-template-columns:repeat(3,1fr);gap:10px;width:100%;height:100%;display:grid}.lk-chat{grid-template-rows:var(--lk-chat-header-height) 1fr var(--lk-control-bar-height);background-color:var(--lk-bg2);border-left:1px solid var(--lk-border-color);align-items:end;width:max(200px,55ch);display:grid}.lk-chat-header{height:var(--lk-chat-header-height);justify-content:center;align-items:center;padding:.75rem;display:flex;position:relative}.lk-chat-header .lk-close-button{background-color:#0000;position:absolute;right:0;transform:translate(-50%)}.lk-chat-header .lk-close-button:hover{background-color:var(--lk-control-active-hover-bg)}.lk-chat-messages{flex-direction:column;gap:.25rem;width:100%;max-height:100%;display:flex;overflow:auto}.lk-chat-entry{flex-direction:column;gap:.25rem;margin:0 .25rem;display:flex}.lk-chat-entry .lk-meta-data{color:var(--lk-fg5);white-space:nowrap;padding:0 .3rem;font-size:.75rem;display:flex}.lk-chat-entry .lk-meta-data .lk-participant-name{margin-top:1rem}.lk-chat-entry .lk-meta-data .lk-timestamp{align-self:flex-end;margin-left:auto}.lk-chat-entry .lk-edit-button{float:right;background:0 0;border-radius:0;margin:0;padding:0 .25rem;font-size:12px}.lk-chat-entry .lk-message-body{word-break:break-word;border-radius:15px;width:fit-content;max-width:calc(100% - 32px);padding:.25rem .75rem;display:inline-block}.lk-chat-entry[data-lk-message-origin=local] .lk-message-body{background-color:var(--lk-bg5)}.lk-chat-entry[data-lk-message-origin=remote] .lk-message-body{background-color:var(--lk-accent4)}.lk-chat-entry a{color:inherit;text-decoration:underline}.lk-chat-entry *{margin-block:.25em}.lk-chat-entry:last-child{margin-bottom:.25rem}.lk-chat-form{border-top:1px solid var(--lk-border-color);max-height:var(--lk-control-bar-height);gap:.75rem;padding:.75rem;display:flex}.lk-chat-form-input{font-size:inherit;line-height:inherit;width:100%}@media (width<=600px){.lk-chat{max-width:100%;top:0;right:0;bottom:var(--lk-control-bar-height);position:fixed}}.lk-control-bar,.lk-agent-control-bar{border-top:1px solid var(--lk-border-color);max-height:var(--lk-control-bar-height);justify-content:center;align-items:center;gap:.5rem;padding:.75rem;display:flex}.lk-agent-control-bar{height:var(--lk-control-bar-height);--lk-bg:transparent;--lk-va-bar-width:2px;--lk-va-bar-gap:4px;--lk-va-bar-border-radius:1px}.lk-agent-control-bar .lk-audio-bar-visualizer .lk-audio-bar.lk-highlighted{filter:none}.lk-prejoin{background-color:var(--lk-bg);line-height:var(--lk-line-height)}[data-lk-theme]{font-size:var(--lk-font-size);font-family:var(--lk-font-family);color:var(--lk-fg)}[data-lk-theme] .lk-list{margin:0;padding:0;list-style:none}[data-lk-theme] .lk-form-control{font-family:var(--lk-font-family);background-color:var(--lk-control-bg);border:1px solid var(--lk-border-color);border-radius:var(--lk-border-radius);padding:.625rem 1rem}.lk-prejoin{box-sizing:border-box;background-color:var(--lk-bg);flex-direction:column;align-items:stretch;gap:1rem;width:min(100%,480px);margin-inline:auto;padding:1rem;display:flex}.lk-prejoin .lk-video-container{aspect-ratio:16/10;border-radius:var(--lk-border-radius);background-color:#000;width:100%;height:auto;position:relative;overflow:hidden}.lk-prejoin .lk-video-container video,.lk-prejoin .lk-video-container .lk-camera-off-note{object-fit:cover;width:100%;height:100%;display:block}.lk-prejoin .lk-video-container video[data-lk-facing-mode=user]{transform:rotateY(180deg)}.lk-prejoin .lk-video-container .lk-camera-off-note{aspect-ratio:16/10;background-color:#000;place-items:center;width:100%;display:grid;position:absolute;top:0;left:0}.lk-prejoin .lk-video-container .lk-camera-off-note>*{max-width:100%;height:70%}.lk-prejoin .lk-audio-container{display:none}.lk-prejoin .lk-audio-container audio{width:100%;height:auto}.lk-prejoin .lk-button-group-container{flex-wrap:nowrap;gap:1rem;display:flex}.lk-prejoin .lk-button-group-container>.lk-button-group{width:50%}.lk-prejoin .lk-button-group-container>.lk-button-group>.lk-button{justify-content:left}.lk-prejoin .lk-button-group-container>.lk-button-group>.lk-button:first-child{width:100%}@media (width<=400px){.lk-prejoin .lk-button-group-container{flex-wrap:wrap}.lk-prejoin .lk-button-group-container>.lk-button-group{width:100%}}.lk-prejoin .lk-username-container{flex-direction:column;gap:1rem;width:100%;max-width:100%;display:flex}.lk-prejoin .lk-join-button{--lk-control-fg:var(--lk-accent-fg);--lk-control-bg:var(--lk-accent-bg);--lk-control-hover-bg:var(--lk-accent2);--lk-control-active-bg:var(--lk-accent3);--lk-control-active-hover-bg:var(--lk-accent4);background-color:var(--lk-control-bg)}.lk-prejoin .lk-join-button:hover{background-color:var(--lk-control-hover-bg)}.lk-focus-layout-wrapper,.lk-grid-layout-wrapper{width:100%;height:calc(100% - var(--lk-control-bar-height));justify-content:center;display:flex;position:relative}.lk-grid-layout-wrapper{flex-direction:column;align-items:center}.lk-focus-layout-wrapper{align-items:stretch}.lk-video-conference{align-items:stretch;height:100%;display:flex;position:relative}.lk-video-conference-inner{flex-direction:column;align-items:stretch;width:100%;display:flex}.lk-settings-menu-modal{background:var(--lk-bg);border-radius:var(--lk-border-radius);padding:1rem;background-color:var(--lk-bg);border:1px solid var(--lk-border-color);border-radius:var(--lk-border-radius);box-shadow:var(--lk-box-shadow);flex-direction:column;align-items:center;gap:.5rem;min-width:50vw;max-width:100%;min-height:50vh;max-height:100%;padding:.75rem 1.25rem;display:flex;position:fixed;top:50%;left:50%;overflow-y:auto;transform:translate(-50%,-50%)}:root{color:#201b1c;font-synthesis:none;background:#f5f2ef;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit}button{cursor:pointer}.login-shell{background:radial-gradient(circle at top,#fff 0,#f4ede8 55%,#eaded7 100%);place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{background:#ffffffeb;border:1px solid #4b36321f;border-radius:24px;gap:18px;width:min(420px,100%);padding:42px;display:grid;box-shadow:0 24px 80px #53352d1f}.brand-mark{background:#382727;border:1px solid #f5929757;border-radius:50%;place-items:center;width:58px;height:58px;display:grid;overflow:hidden;box-shadow:0 10px 28px #3827272e}.brand-mark img{object-fit:contain;width:100%;height:100%;padding:3px;display:block}.eyebrow{color:#9a6a63;letter-spacing:.18em;margin:0;font-size:11px;font-weight:750}h1,h2,h3,p{margin-top:0}h1,h2{font-family:Georgia,Times New Roman,serif;font-weight:500}.muted,.notice{color:#6f6664}label{gap:8px;font-size:14px;font-weight:650;display:grid}input{background:#fff;border:1px solid #d8cfca;border-radius:10px;outline:none;min-height:46px;padding:0 14px}input:focus{border-color:#8f625d;box-shadow:0 0 0 3px #8f625d1f}select{background:#fff;border:1px solid #d8cfca;border-radius:10px;min-height:42px;padding:0 10px}.primary,.secondary,.status-controls button{border:1px solid #0000;border-radius:10px;min-height:42px;padding:0 18px;font-weight:700}.primary{color:#fff;background:#633f3d}.primary:hover{background:#4f302f}.secondary{color:#5a3d3a;background:#fff;border-color:#cdbeba}button:disabled{cursor:not-allowed;opacity:.48}.error{color:#a02f2f;font-size:14px}.success{color:#276749;font-size:14px}.dashboard-shell{background:radial-gradient(circle at 86% 5%,#c49e9121,#0000 26%),#f6f3f0;min-height:100vh}.dashboard-shell [hidden]{display:none!important}.mandatory-alert-backdrop{z-index:3000;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#1c1414b3;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.mandatory-alert-dialog{text-align:center;background:#fff;border:1px solid #e3d5d0;border-radius:20px;width:min(430px,100%);padding:32px;box-shadow:0 28px 90px #120a0a5c}.mandatory-alert-icon{color:#fff;background:linear-gradient(145deg,#a74343,#6d3535);border-radius:17px;place-items:center;width:56px;height:56px;margin:0 auto 18px;font:500 25px Georgia,serif;display:grid}.mandatory-alert-dialog .eyebrow{margin-bottom:7px}.mandatory-alert-dialog h2{margin-bottom:10px;font:500 29px Georgia,serif}.mandatory-alert-dialog>p:not(.eyebrow){color:#716562;margin:0 0 22px;font-size:12px;line-height:1.6}.mandatory-alert-dialog .text-action{margin-top:14px}.mandatory-alert-dialog .secondary.full{width:100%;margin-top:10px}.queue-confirm-backdrop{z-index:3300;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#231817a3;place-items:center;padding:20px;animation:.16s ease-out modal-fade-in;display:grid;position:fixed;inset:0}.queue-confirm-dialog{background:#fffdfc;border:1px solid #e5d6d1;border-radius:24px;width:min(450px,100%);padding:30px;animation:.2s ease-out modal-rise-in;position:relative;box-shadow:0 30px 90px #1d121157}.queue-confirm-close{color:#735854;background:#f3ebe8;border:0;border-radius:50%;place-items:center;width:36px;height:36px;padding:0;font-size:22px;transition:color .2s,background .2s,transform .2s;display:grid;position:absolute;top:15px;right:15px}.queue-confirm-close:hover:not(:disabled){color:#fff;background:#6c4642;transform:rotate(5deg)}.queue-confirm-icon{color:#a6373f;background:#fae9e9;border-radius:18px;place-items:center;width:58px;height:58px;margin-bottom:18px;display:grid}.queue-confirm-icon span{border:2px solid;border-radius:50%;place-items:center;width:27px;height:27px;font-size:18px;line-height:1;display:grid}.queue-confirm-dialog .eyebrow{margin-bottom:7px}.queue-confirm-dialog h2{margin-bottom:9px;font:500 31px Georgia,serif}.queue-confirm-dialog>p:not(.eyebrow){color:#746663;margin:0 0 20px;font-size:12px;line-height:1.6}.queue-confirm-customer{background:#faf6f4;border:1px solid #eadfdb;border-radius:14px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:11px;min-width:0;padding:12px;display:grid}.queue-confirm-customer>div{color:#fff;background:linear-gradient(145deg,#825851,#513432);border-radius:12px;place-items:center;width:42px;height:42px;font:500 16px Georgia,serif;display:grid}.queue-confirm-customer>span{gap:2px;min-width:0;display:grid}.queue-confirm-customer strong,.queue-confirm-customer small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.queue-confirm-customer small{color:#847774;font-size:10px}.queue-confirm-customer em{color:#76514b;text-transform:uppercase;background:#eee1dd;border-radius:999px;padding:5px 8px;font-size:9px;font-style:normal;font-weight:800}.queue-confirm-actions{grid-template-columns:1fr 1fr;gap:9px;margin-top:20px;display:grid}.queue-confirm-actions button{border-radius:11px;min-height:46px;font-weight:750}.decline-confirm-button{color:#fff;background:#9e3138;border:1px solid #9e3138}.decline-confirm-button:hover:not(:disabled){background:#84262d;border-color:#84262d}@keyframes modal-fade-in{0%{opacity:0}}@keyframes modal-rise-in{0%{opacity:0;transform:translateY(10px)scale(.985)}}.call-alert-banner{color:#5d4730;background:#fff8e9;border:1px solid #e1c89d;border-radius:14px;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:13px;width:min(1444px,100% - 56px);margin:18px auto -8px;padding:12px 14px;display:grid;box-shadow:0 5px 20px #593d190f}.call-alert-banner-icon{color:#fff;background:#a87430;border-radius:11px;place-items:center;width:36px;height:36px;font:700 17px Georgia,serif;display:grid}.call-alert-banner-copy{min-width:0}.call-alert-banner-copy>strong{font-size:12px}.call-alert-banner-copy>p{color:#78644b;margin:2px 0 0;font-size:10px;line-height:1.45}.call-alert-banner .notification-help{margin-top:10px}.call-alert-banner-actions{align-items:center;gap:7px;display:flex}.call-alert-banner-actions button{white-space:nowrap;min-height:34px;padding:0 11px;font-size:10px}.call-alert-banner-actions .text-action{color:#755a3c}.media-setup-banner{color:#59413e;background:#fffaf8;border:1px solid #d8c5be;border-radius:14px;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:13px;width:min(1444px,100% - 56px);margin:18px auto -8px;padding:12px 14px;display:grid;box-shadow:0 5px 20px #472d280f}.media-setup-banner.blocked{background:#fff6f3;border-color:#dfb1a5;align-items:start}.media-setup-icon{color:#fff;background:linear-gradient(145deg,#8f625d,#5d3b38);border-radius:11px;place-items:center;width:36px;height:36px;font-size:17px;font-weight:800;display:grid}.media-setup-copy{min-width:0}.media-setup-copy>strong{font-size:12px}.media-setup-copy>p{color:#796663;margin:2px 0 0;font-size:10px;line-height:1.45}.media-setup-action{white-space:nowrap;min-height:36px;padding:0 13px;font-size:10px}.media-setup-steps{background:#fff;border:1px solid #e4c8c0;border-radius:10px;margin-top:10px;padding:11px 13px}.media-setup-steps>strong{margin-bottom:5px;font-size:11px;display:block}.media-setup-steps ol{color:#725b56;margin:0;padding-left:18px;font-size:10px;line-height:1.55}.media-setup-steps small{color:#856d68;margin-top:6px;font-size:9px;line-height:1.45;display:block}.app-profile-trigger,.app-bottom-nav,.app-menu-backdrop{display:none}.notification-help{text-align:left;color:#594a47;background:#fbf7f5;border:1px solid #e4d4ce;border-radius:12px;margin:0 0 18px;padding:14px 16px}.notification-help strong{margin-bottom:7px;font-size:13px;display:block}.notification-help ol{margin:0;padding-left:19px;font-size:12px;line-height:1.55}.account-setup-note{color:#654a45;background:#fbf6f3;border:1px solid #dfcec8;border-radius:10px;margin:-3px 0 17px;padding:11px 13px;font-size:12px;line-height:1.5}.passkey-button{color:#4f302e;cursor:pointer;background:#fff;border:1px solid #5b3734;border-radius:10px;justify-content:center;align-items:center;gap:9px;width:100%;padding:12px 16px;font-weight:700;display:flex}.passkey-button span{font-size:21px;line-height:1}.passkey-button:disabled{opacity:.55;cursor:wait}.preferred-passkey{background:#fbf5f2;border:1px solid #d9c4bd;border-radius:14px;gap:8px;padding:15px;display:grid}.preferred-passkey small{color:#776a67;text-align:center;font-size:11px;line-height:1.45}.preferred-label{color:#6a4641;letter-spacing:.08em;background:#ead8d2;border-radius:999px;width:fit-content;padding:4px 7px;font-size:9px;font-weight:850}.passkey-button.preferred{color:#fff;background:#5b3734;border-color:#5b3734;min-height:48px;box-shadow:0 7px 20px #5b373429}.passkey-button.preferred:hover{background:#482b29}.password-signin-fields{gap:14px;display:grid}.login-divider{color:#948682;text-transform:uppercase;align-items:center;gap:10px;font-size:10px;font-weight:700;display:flex}.login-divider:before,.login-divider:after{content:"";background:#e5dcd8;flex:1;height:1px}.login-divider span{white-space:nowrap}.mfa-passkey-choice{background:#fbf5f2;border:1px solid #d9c4bd;border-radius:14px;gap:8px;padding:16px;display:grid}.mfa-passkey-choice>strong{color:#493431;font-size:15px}.mfa-passkey-choice>p{color:#776865;margin:0;font-size:12px;line-height:1.5}.security-shell{background:#f5efec;min-height:100vh;padding:34px}.security-card{background:#fff;border:1px solid #dfd3ce;border-radius:22px;width:min(900px,100%);margin:0 auto;padding:30px;box-shadow:0 24px 80px #321e1c1a}.security-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:24px;display:flex}.security-heading h1{margin:3px 0 8px;font:500 34px Georgia,serif}.security-heading p:not(.eyebrow){color:#746663;margin:0}.passkey-intro{background:#fbf6f3;border:1px solid #dfd0cb;border-radius:16px;grid-template-columns:auto 1fr auto;align-items:center;gap:18px;padding:20px;display:grid}.passkey-intro>div:first-child{color:#fff;background:#68413d;border-radius:14px;place-items:center;width:48px;height:48px;font-size:26px;display:grid}.passkey-intro p{color:#756764;margin:5px 0 0;font-size:13px}.passkey-list{margin-top:28px}.passkey-list article{border-top:1px solid #eadfdb;justify-content:space-between;align-items:center;gap:20px;padding:16px 0;display:flex}.passkey-list article small{color:#877976;margin-top:5px;display:block}.security-footnote{color:#796c68;margin:24px 0 0;font-size:12px}@media (width<=700px){.security-shell{padding:14px}.security-card{padding:20px}.security-heading,.passkey-intro{grid-template-columns:1fr;display:grid}.passkey-intro .primary{width:100%}}.install-help-backdrop{z-index:3100;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#1c1414b8;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.install-help-dialog{text-align:center;background:#fff;border:1px solid #e3d5d0;border-radius:24px;width:min(470px,100%);max-height:calc(100vh - 32px);padding:30px;position:relative;overflow-y:auto;box-shadow:0 28px 90px #120a0a5c}.install-help-dialog h2{margin:3px 0 5px;font:500 29px Georgia,serif}.install-help-close{color:#6d5a56;background:#f4eeeb;border:0;border-radius:50%;place-items:center;width:38px;height:38px;padding:0;font-size:24px;line-height:1;display:grid;position:absolute;top:16px;right:16px}.install-help-heading{text-align:left;grid-template-columns:72px minmax(0,1fr);align-items:center;gap:15px;margin:2px 38px 17px 0;display:grid}.install-help-app-icon{background:#382727;border-radius:50%;place-items:center;width:68px;height:68px;display:grid;overflow:hidden;box-shadow:0 12px 26px #4b2d2a38}.install-help-app-icon img{object-fit:contain;width:100%;height:100%;display:block}.install-help-intro{color:#716562;max-width:350px;margin:0;font-size:12px;line-height:1.5}.install-device-label{color:#76524d;background:#f5eae6;border-radius:999px;margin-bottom:18px;padding:6px 10px;font-size:11px;font-weight:750;display:inline-flex}.install-steps{text-align:left;gap:9px;margin-bottom:16px;display:grid}.install-steps article{background:#fcf9f7;border:1px solid #e7dcd7;border-radius:13px;grid-template-columns:30px minmax(0,1fr) 30px;align-items:center;gap:11px;padding:12px;display:grid}.install-steps article>strong{color:#fff;background:#68433f;border-radius:50%;place-items:center;width:28px;height:28px;font-size:12px;display:grid}.install-steps article>div{gap:3px;display:grid}.install-steps b{color:#453332;font-size:13px}.install-steps small{color:#81736f;font-size:11px;line-height:1.45}.install-steps article>span{color:#8b625d;text-align:center;font-size:21px}.install-ready-card{text-align:left;background:#fbf6f3;border:1px solid #ddcec9;border-radius:15px;grid-template-columns:48px minmax(0,1fr);align-items:center;gap:14px;margin-bottom:14px;padding:16px;display:grid}.install-ready-card>span{color:#fff;background:#68433f;border-radius:13px;place-items:center;width:46px;height:46px;font-size:25px;display:grid}.install-ready-card strong{color:#463331;font-size:14px}.install-ready-card p{color:#7b6d69;margin:4px 0 0;font-size:12px;line-height:1.45}.install-help-dialog .full{width:100%}.install-now-button{min-height:48px;font-size:15px}.install-help-share{text-align:left;border-top:1px solid #eee4e0;justify-content:space-between;align-items:center;gap:12px;margin-top:18px;padding-top:16px;display:flex}.install-help-share span{color:#776966;font-size:11px}.install-help-share button{white-space:nowrap;min-height:36px;padding:0 12px;font-size:11px}.topbar{color:#fff;background:linear-gradient(120deg,#2c2222 0%,#382929 58%,#2b2222 100%);grid-template-columns:minmax(240px,1fr) auto minmax(300px,1fr);align-items:center;gap:24px;min-height:88px;padding:13px 28px;display:grid;box-shadow:0 7px 28px #2b1d1c24}.brand-lockup{align-items:center;gap:12px;display:flex}.header-monogram{background:#ffffff08;border-radius:50%;flex:none;place-items:center;width:48px;height:48px;display:grid;overflow:hidden}.header-monogram img{object-fit:contain;width:100%;height:100%;display:block}.topbar h1{margin:3px 0 0;font-size:22px}.topbar .eyebrow{color:#c68f87}.topnav{background:#ffffff13;border:1px solid #ffffff0e;border-radius:13px;gap:5px;padding:4px;display:flex}.topnav button{color:#ddd0cd;background:0 0;border:0;border-radius:9px;min-height:38px;padding:0 15px;font-size:13px;font-weight:720;transition:color .2s,background .2s,transform .2s}.topnav button:hover{color:#fff;background:#ffffff12}.topnav button.active{color:#372827;background:#fff;box-shadow:0 3px 12px #00000021}.topnav button.has-pending{align-items:center;gap:7px;display:inline-flex}.nav-pending-dot{background:#ed3d47;border-radius:999px;flex:0 0 8px;width:8px;height:8px;display:inline-block;box-shadow:0 0 0 3px #ed3d4729}.knowledge-onboarding-backdrop{z-index:1200;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);background:#271b1a9e;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.knowledge-onboarding{background:#fffdfc;border:1px solid #e4d8d3;border-radius:22px;width:min(570px,100%);max-height:calc(100dvh - 32px);padding:27px;overflow-y:auto;box-shadow:0 28px 80px #2d1d1b4d}.knowledge-onboarding-heading{align-items:center;gap:14px;display:flex}.knowledge-onboarding-heading h2{color:#372725;margin:3px 0 0;font:500 29px/1.12 Georgia,serif}.knowledge-onboarding-mark{color:#fff;background:#69413e;border-radius:15px;flex:0 0 50px;place-items:center;width:50px;height:50px;font-size:23px;display:grid;box-shadow:0 9px 22px #522d2b33}.knowledge-onboarding-intro{color:#665754;margin:18px 0;font-size:14px;line-height:1.6}.knowledge-onboarding-steps{gap:9px;margin:0;padding:0;list-style:none;display:grid}.knowledge-onboarding-steps li{background:#fff;border:1px solid #e8deda;border-radius:13px;grid-template-columns:34px minmax(0,1fr);gap:12px;padding:13px;display:grid}.knowledge-onboarding-steps li>span{color:#fff;background:#76504c;border-radius:10px;place-items:center;width:30px;height:30px;font-size:12px;font-weight:850;display:grid}.knowledge-onboarding-steps strong{color:#463330;font-size:14px}.knowledge-onboarding-steps p{color:#786966;margin:4px 0 0;font-size:12px;line-height:1.48}.knowledge-onboarding-note{color:#42634f;background:#eef8f2;border-radius:11px;grid-template-columns:25px minmax(0,1fr);gap:9px;margin-top:13px;padding:11px 13px;font-size:12px;display:grid}.knowledge-onboarding-note span{color:#fff;background:#438364;border-radius:999px;place-items:center;width:22px;height:22px;font-weight:850;display:grid}.knowledge-onboarding-note p{margin:1px 0 0;line-height:1.45}.knowledge-onboarding-error{color:#a62f36;margin:12px 0 0;font-size:13px;font-weight:700}.knowledge-onboarding-actions{justify-content:flex-end;gap:9px;margin-top:18px;display:flex}@media (width<=600px){.knowledge-onboarding-backdrop{align-items:end;padding:0}.knowledge-onboarding{width:100%;max-height:92dvh;padding:21px 17px calc(20px + env(safe-area-inset-bottom));border-radius:22px 22px 0 0}.knowledge-onboarding-heading h2{font-size:25px}.knowledge-onboarding-actions{flex-direction:column-reverse;align-items:stretch}.knowledge-onboarding-actions button{width:100%}}.topnav button.attention,.topnav button.attention.active{color:#fff;background:#b1262d;align-items:center;gap:7px;animation:1.8s ease-in-out infinite attention-pulse;display:flex;box-shadow:0 0 0 1px #ff696959,0 5px 18px #93121a4d}.topnav button.attention:hover{background:#c32a32}.nav-alert-count{color:#9e1e25;background:#fff;border-radius:999px;place-items:center;min-width:20px;height:20px;padding:0 5px;font-size:10px;font-weight:850;display:grid}.global-waiting-alert{z-index:1000;color:#fff;text-align:left;background:linear-gradient(115deg,#a91f27,#c32d35);border:1px solid #f18a8f;border-radius:14px;grid-template-columns:14px auto minmax(0,1fr) auto;align-items:center;gap:10px;width:min(680px,100vw - 28px);min-height:58px;padding:10px 15px;display:grid;position:fixed;top:100px;left:50%;transform:translate(-50%);box-shadow:0 15px 38px #74101752}.global-waiting-alert:hover{background:linear-gradient(115deg,#b5222a,#d3343c)}.global-waiting-alert strong{font-size:13px}.global-waiting-alert small{color:#ffe4e5;font-size:10px}.global-waiting-alert em{white-space:nowrap;padding-left:10px;font-size:11px;font-style:normal;font-weight:800}.global-alert-pulse{background:#ffb7ba;border:2px solid #fff;border-radius:50%;width:11px;height:11px;animation:1.4s ease-out infinite global-alert-pulse;box-shadow:0 0 #ffffff8c}.agent-identity{justify-self:end;align-items:center;gap:10px;min-width:0;display:flex}.identity-avatar{color:#362625;background:#f3e6e2;border-radius:11px;flex:none;place-items:center;width:38px;height:38px;font-family:Georgia,serif;font-size:14px;display:grid;overflow:hidden}.identity-avatar img,.sidebar-avatar img,.person-avatar img{object-fit:cover;width:100%;height:100%}.identity-copy{gap:2px;min-width:0;display:grid}.identity-copy>div{align-items:center;gap:7px;display:flex}.identity-copy strong{text-overflow:ellipsis;white-space:nowrap;max-width:150px;font-size:13px;overflow:hidden}.identity-copy small{color:#cbbab7;letter-spacing:.04em;font-size:10px}.status-dot{background:#8e8381;border-radius:50%;flex:none;width:8px;height:8px}.status-dot.available{background:#65d29a;box-shadow:0 0 0 4px #65d29a1f}.status-dot.busy{background:#f2b068}.account-actions{border-left:1px solid #ffffff21;align-items:center;gap:3px;margin-left:5px;padding-left:9px;display:flex}.text-button,.signout-button{color:#d8c8c5;background:0 0;border:0;border-radius:8px;min-height:32px;padding:0 8px;font-size:11px;font-weight:650}.text-button:hover,.signout-button:hover{color:#fff;background:#ffffff14}.assistance-page{width:min(1500px,100%);margin:0 auto;padding:26px 28px 30px}.assistance-heading{justify-content:space-between;align-items:flex-end;gap:22px;margin-bottom:18px;display:flex}.assistance-heading h2{margin:5px 0 4px;font-size:clamp(29px,3vw,39px)}.assistance-heading p:last-child{color:#736a68;margin:0}.live-indicator{color:#736966;background:#ffffffc7;border:1px solid #ddd3ce;border-radius:999px;align-items:center;gap:8px;padding:9px 12px;font-size:11px;font-weight:750;display:inline-flex}.live-indicator>span{background:#c08a43;border-radius:50%;width:8px;height:8px}.live-indicator.online>span{background:#42ad77;box-shadow:0 0 0 4px #42ad771f}.operations-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:17px;display:grid}.operations-summary.agent-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.operations-summary article{background:#ffffffd1;border:1px solid #e2d9d4;border-radius:14px;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:11px;min-width:0;padding:14px 15px;display:grid;box-shadow:0 5px 22px #402f2b09}.summary-icon{background:#f2e8e4;border-radius:11px;place-items:center;width:38px;height:38px;display:grid}.summary-icon:after{color:#744d48;font-size:16px;font-weight:850}.connection-icon:after{content:"●"}.modes-icon:after{content:"≋";font-size:23px}.capacity-icon:after{content:"◇";font-size:21px}.queue-icon:after{content:"↥";font-size:19px}.queue-summary.waiting{background:#fff4f4;border-color:#dd888b;box-shadow:inset 3px 0 #b1262d}.operations-summary article>div{gap:2px;min-width:0;display:grid}.operations-summary small{color:#8a7d79;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:700}.operations-summary strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.summary-state{color:#6f625f;text-transform:uppercase;background:#eee9e6;border-radius:999px;padding:5px 7px;font-size:9px;font-weight:800}.summary-state.good{color:#17623d;background:#daf5e7}.summary-state.warning{color:#7a4414;background:#fde8cd}.dashboard-grid{grid-template-columns:300px minmax(0,1fr);grid-template-areas:"sidebar workspace";gap:17px;display:grid}.panel{background:#fff;border:1px solid #e2d9d4;border-radius:18px;box-shadow:0 9px 34px #402f2b0d}.sidebar{grid-area:sidebar;min-height:560px;padding:21px}.sidebar-profile{border-bottom:1px solid #eee7e3;align-items:center;gap:11px;margin-bottom:20px;padding-bottom:18px;display:flex}.sidebar-avatar{color:#fff;background:linear-gradient(145deg,#825851,#513432);border-radius:13px;flex:none;place-items:center;width:45px;height:45px;font:500 16px Georgia,serif;display:grid;overflow:hidden}.sidebar-profile h3{margin:3px 0 1px;font-size:15px}.sidebar-profile small{color:#817572;font-size:11px}.status-controls{gap:8px;display:grid}.status-controls button{text-align:left;background:#fbfaf9;border-color:#e5dcd7;grid-template-columns:9px minmax(0,1fr) 18px;align-items:center;gap:10px;min-height:60px;padding:9px 11px;transition:border-color .2s,background .2s,transform .2s;display:grid}.status-controls button:hover{border-color:#cdbbb5;transform:translateY(-1px)}.status-controls button>span:nth-child(2){gap:1px;display:grid}.status-controls button strong{font-size:13px}.status-controls button small{color:#8b7f7c;font-size:10px;font-weight:450}.control-dot{background:#9c9290;border-radius:50%;width:8px;height:8px}.status-controls button:first-child .control-dot{background:#45b77b}.status-controls button:nth-child(2) .control-dot{background:#d2a255}.status-controls button:last-child .control-dot{background:#948a88}.status-check{visibility:hidden;color:#633f3d;font-size:14px}.status-controls button.active{color:#4b3432;background:#f8efec;border-color:#a77a73;box-shadow:inset 0 0 0 1px #633f3d14}.status-controls button.active .status-check{visibility:visible}.status-controls button.active small{color:#75615e}.notice-card{color:#675754;background:#f5f0ed;border-radius:11px;grid-template-columns:23px minmax(0,1fr);align-items:start;gap:9px;margin-top:16px;padding:12px;display:grid}.notice-card>span{color:#fff;background:#85605b;border-radius:50%;place-items:center;width:22px;height:22px;font-family:Georgia,serif;font-size:12px;display:grid}.notice-card p{margin:2px 0 0;font-size:11px;line-height:1.5}.alert-status{grid-template-columns:9px minmax(0,1fr) auto;align-items:center;gap:9px;margin-top:12px;padding:0 4px;display:grid}.alert-status>span{background:#c58e4b;border-radius:50%;width:8px;height:8px}.alert-status>span.enabled{background:#43ad76;box-shadow:0 0 0 4px #43ad761f}.alert-status>div{gap:1px;display:grid}.alert-status strong{font-size:10px}.alert-status small{color:#8b7f7c;font-size:9px;line-height:1.35}.alert-status button{color:#65433f;background:#fff;border:1px solid #cebdb7;border-radius:7px;min-height:28px;padding:0 8px;font-size:9px;font-weight:750}.mode-list{border-top:1px solid #eee7e3;margin-top:20px;padding-top:17px}.mode-list>span{color:#8a7e7b;letter-spacing:.07em;text-transform:uppercase;font-size:10px;font-weight:750}.mode-list>div{flex-wrap:wrap;gap:6px;margin-top:9px;display:flex}.mode-list strong{color:#684641;letter-spacing:.04em;text-transform:uppercase;background:#f2e8e4;border-radius:999px;padding:5px 8px;font-size:9px}.workspace{grid-area:workspace;min-height:560px;scroll-margin-top:104px;overflow:hidden}.empty-state,.offer-card{text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:558px;padding:45px;display:flex}.readiness-visual{place-items:center;width:104px;height:104px;margin-bottom:23px;display:grid;position:relative}.readiness-visual>span{border:1px solid #d9c4bd;border-radius:50%;position:absolute;inset:9px}.readiness-visual>span:first-child{border-color:#eadbd6;animation:2.5s ease-out infinite ready-pulse;inset:0}.readiness-visual>span:nth-child(2){background:#f9f1ee;inset:12px}.readiness-visual>div{z-index:1;color:#fff;background:linear-gradient(145deg,#805650,#563735);border-radius:50%;place-items:center;width:55px;height:55px;font-size:21px;display:grid;box-shadow:0 8px 22px #603b3733}.empty-state.paused .readiness-visual>span:first-child{animation:none}.empty-state.paused .readiness-visual>div{color:#7e716f;box-shadow:none;background:#e9e3e0}.queue-label{color:#9a6a63;letter-spacing:.15em;margin-bottom:10px;font-size:10px;font-weight:800}.empty-state h2,.offer-card h2{margin-bottom:9px;font-size:clamp(27px,3vw,36px)}.empty-state>p,.offer-card>p{color:#766b68;max-width:570px;margin-bottom:0;line-height:1.6}.availability-cta{margin-top:20px}.readiness-checks{border-top:1px solid #eee7e3;grid-template-columns:repeat(3,1fr);gap:8px;width:min(540px,100%);margin-top:30px;padding-top:22px;display:grid}.readiness-checks.agent-checks{grid-template-columns:1fr;max-width:220px}.readiness-checks>div{text-align:left;grid-template-columns:22px 1fr;column-gap:7px;display:grid}.readiness-checks>div>span{color:#fff;background:#b8afac;border-radius:50%;grid-row:1/3;place-items:center;width:21px;height:21px;font-size:10px;display:grid}.readiness-checks>div>span.complete{background:#49aa77}.readiness-checks small{color:#938683;text-transform:uppercase;font-size:9px}.readiness-checks strong{font-size:11px}.offer-card{max-width:650px;margin:auto}.waiting-queue{min-height:558px;padding:32px}.waiting-queue-heading{justify-content:space-between;align-items:flex-end;gap:18px;margin-bottom:18px;display:flex}.waiting-queue-heading h2{margin:4px 0 0;font-size:clamp(25px,3vw,34px)}.waiting-queue-heading>strong{color:#754b46;background:#f3e7e3;border-radius:999px;flex:none;padding:7px 10px;font-size:11px}.waiting-customer-list{gap:9px;display:grid}.waiting-customer-list article{background:#fcfaf9;border:1px solid #e8ded9;border-radius:13px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:11px;min-width:0;padding:13px;display:grid}.waiting-customer-avatar{color:#fff;background:linear-gradient(145deg,#825851,#513432);border-radius:12px;place-items:center;width:42px;height:42px;font:500 16px Georgia,serif;display:grid}.waiting-customer-list article>div:nth-child(2){gap:2px;min-width:0;display:grid}.waiting-customer-list article strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.waiting-customer-list article small{color:#847774;font-size:11px}.waiting-customer-identity em{color:#8a5e58;font-size:10px;font-style:normal;font-weight:750}.waiting-customer-actions{gap:7px;display:flex}.waiting-customer-actions button{min-width:82px;min-height:38px;padding:0 12px}.danger-outline{color:#9e3138!important;background:snow!important;border-color:#dfb7ba!important}.danger-outline:hover:not(:disabled){color:#fff!important;background:#9e3138!important;border-color:#9e3138!important}.recent-assistance{margin-top:17px;overflow:hidden}.recent-assistance>summary{cursor:pointer;grid-template-columns:48px minmax(0,1fr) auto 34px;align-items:center;gap:14px;min-height:92px;padding:17px 20px;list-style:none;transition:background .2s;display:grid}.recent-assistance>summary::-webkit-details-marker{display:none}.recent-assistance>summary:hover{background:#fcf8f6}.recent-assistance>summary:focus-visible{outline-offset:-3px;outline:3px solid #8f625d38}.recent-assistance>summary h3{margin:2px 0 3px;font:500 23px Georgia,serif}.recent-assistance>summary p:last-child{color:#7e716e;margin:0;font-size:11px}.recent-summary-icon{color:#744c47;background:#f3e8e4;border-radius:14px;place-items:center;width:46px;height:46px;font-size:20px;display:grid}.recent-summary-count{color:#744c47;background:#f3e8e4;border-radius:999px;place-items:center;min-width:30px;height:30px;padding:0 8px;font-size:11px;font-weight:800;display:grid}.recent-summary-chevron{color:#775d58;place-items:center;width:32px;height:32px;font-size:22px;transition:transform .2s;display:grid}.recent-assistance[open] .recent-summary-chevron{transform:rotate(180deg)}.recent-assistance[open]>summary{background:#fcf9f7;border-bottom:1px solid #eee4e0}.recent-assistance-content{padding:18px 20px 20px}.recent-assistance-toolbar{justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px;display:flex}.recent-assistance-toolbar p{color:#7e716e;margin:0;font-size:11px}.recent-assistance-toolbar button{min-height:36px}.recent-assistance-list{gap:8px;display:grid}.recent-assistance-list>article{background:#fcfaf9;border:1px solid #e8ded9;border-radius:13px;grid-template-columns:minmax(170px,.8fr) minmax(240px,1fr) auto;align-items:center;gap:14px;min-width:0;padding:13px 14px;display:grid}.recent-customer,.recent-request-meta{gap:3px;min-width:0;display:grid}.recent-customer strong,.recent-customer small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.recent-customer small,.recent-request-meta small{color:#837673;font-size:10px}.history-status{color:#386a50;text-transform:uppercase;background:#e3f3e9;border-radius:999px;width:fit-content;padding:5px 8px;font-size:9px;font-weight:800}.history-status.not-attended,.history-status.declined{color:#9a343b;background:#fae5e6}.history-status.customer-cancelled{color:#765e38;background:#f6ecd9}.email-follow-up{white-space:nowrap;justify-content:center;align-items:center;min-height:36px;text-decoration:none;display:inline-flex}.history-complete-mark{color:#4e8d68;background:#e8f4ec;border-radius:50%;place-items:center;width:32px;height:32px;font-weight:800;display:grid}.offer-symbol{color:#fff;background:linear-gradient(145deg,#9b645c,#603d39);border-radius:18px;place-items:center;width:64px;height:64px;margin-bottom:18px;font:500 29px Georgia,serif;display:grid;box-shadow:0 12px 28px #633f3d38}.offer-meta{background:#f5efec;border-radius:999px;align-items:center;gap:7px;margin-top:17px;padding:8px 12px;font-size:11px;display:flex}.offer-meta span{color:#857875}.offer-actions{gap:10px;margin-top:20px;display:flex}.active-layout{grid-template-columns:minmax(0,1fr) 265px;height:clamp(580px,100dvh - 300px,760px);min-height:0;display:grid}.active-layout.mode-video{height:clamp(760px,100dvh - 210px,920px)}.conversation{flex-direction:column;min-width:0;min-height:0;padding:25px;display:flex}.section-heading{border-bottom:1px solid #eee7e3;justify-content:space-between;align-items:center;padding-bottom:15px;display:flex}.mode-pill{color:#67433f;background:#f3e7e3;border-radius:999px;padding:6px 10px;font-size:10px;font-weight:800}.call-room{color:#fff;background:#171313;border-radius:16px;min-height:360px;margin:16px 0 18px;position:relative;overflow:hidden;box-shadow:0 10px 30px #24181729}.call-room .lk-room-container{grid-template-rows:minmax(0,1fr) auto;min-height:360px;display:grid}.call-room.video-call .lk-room-container{min-height:510px}.goldylost-video-stage{background:radial-gradient(circle at 50% 35%,#372b2b,#151212 68%);min-height:455px;position:relative;overflow:hidden}.video-main{position:absolute;inset:0}.video-main .lk-participant-tile{border:0;width:100%;height:100%;overflow:hidden}.video-main .lk-participant-metadata{background:linear-gradient(#0000,#000000b8);padding:30px 12px 10px}.video-picture-in-picture{aspect-ratio:4/3;z-index:15;color:#fff;cursor:pointer;background:#2b2323;border:2px solid #ffffffd9;border-radius:13px;width:clamp(130px,24%,205px);padding:0;transition:transform .2s,box-shadow .2s;position:absolute;top:58px;right:14px;overflow:hidden;box-shadow:0 10px 32px #0000006b}.video-picture-in-picture:hover{transform:translateY(-2px);box-shadow:0 14px 38px #00000085}.video-picture-in-picture:focus-visible{outline-offset:2px;outline:3px solid #fff}.video-picture-in-picture .lk-participant-tile{border:0;width:100%;height:100%}.video-picture-in-picture .lk-participant-metadata{display:none}.video-picture-in-picture>span{z-index:2;text-overflow:ellipsis;white-space:nowrap;background:#0000009e;border-radius:6px;padding:4px 6px;font-size:9px;font-weight:700;position:absolute;bottom:7px;left:7px;right:7px;overflow:hidden}.goldylost-call-control-row{background:#171313;border-top:1px solid #ffffff14;justify-content:center;align-items:center;gap:8px;min-height:66px;padding:10px 12px;display:flex}.goldylost-call-controls{min-height:44px;background:0 0!important;border:0!important;padding:0!important}.goldylost-leave-button{color:#fff;cursor:pointer;background:#b51f2b;border:1px solid #b51f2b;border-radius:10px;align-items:center;gap:8px;min-height:44px;padding:0 18px;font-weight:750;display:inline-flex}.goldylost-leave-button:hover{background:#c72b38;border-color:#c72b38}.goldylost-leave-button:disabled{opacity:.62;cursor:wait}.call-fullscreen{z-index:20;color:#fff;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#141010ad;border:1px solid #ffffff4d;border-radius:9px;min-height:36px;padding:0 12px;font-size:10px;font-weight:750;position:absolute;top:14px;right:14px}.call-fullscreen:hover{background:#ffffff2e}.call-room:fullscreen{border-radius:0;width:100vw;height:100vh;margin:0}.call-room:fullscreen .lk-room-container{min-height:100vh}.call-room:fullscreen .goldylost-video-stage{min-height:0}.call-room:fullscreen .video-picture-in-picture{width:clamp(170px,20vw,320px)}.goldylost-audio-stage{text-align:center;background:radial-gradient(circle at 50% 45%,#6f4a46 0,#372727 38%,#181414 72%);flex-direction:column;justify-content:center;align-items:center;min-height:300px;padding:32px;display:flex;position:relative;overflow:hidden}.goldylost-audio-stage .audio-orbit{pointer-events:none;place-items:center;display:grid;position:absolute;inset:0}.goldylost-audio-stage .audio-orbit span{border:1px solid #ffffff1f;border-radius:50%;width:190px;height:190px;animation:2.8s ease-out infinite audio-pulse;position:absolute}.goldylost-audio-stage .audio-orbit span:last-child{animation-delay:1.4s}.call-avatar{z-index:1;object-fit:cover;border:4px solid #ffffffc7;border-radius:50%;width:116px;height:116px;margin-bottom:18px;box-shadow:0 16px 40px #0000004d}.call-avatar.fallback{color:#4a302e;background:linear-gradient(145deg,#fff,#e8d6d0);place-items:center;font:500 40px Georgia,serif;display:grid}.goldylost-audio-stage .eyebrow{z-index:1;color:#dbaca5;margin-bottom:5px}.goldylost-audio-stage h3{z-index:1;margin-bottom:6px;font:500 25px Georgia,serif}.goldylost-audio-stage>p:last-child{z-index:1;color:#d6c7c4;margin:0;font-size:11px}.call-reconnect{background:#fbf6f4;border:1px solid #dfcbc5;border-radius:14px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:14px;min-height:112px;margin:16px 0 18px;padding:18px;display:grid}.call-reconnect>span{color:#fff;background:#704642;border-radius:50%;place-items:center;width:42px;height:42px;font-size:20px;display:grid}.call-reconnect strong{margin-bottom:3px;display:block}.call-reconnect p{color:#756a67;margin:0;font-size:11px}.media-permission-help{color:#65423e;text-align:left;background:#fff6f3;border:1px solid #dfb9ae;border-radius:12px;margin:15px 0 0;padding:13px 14px}.media-permission-help strong{margin-bottom:4px;font-size:12px;display:block}.media-permission-help p{color:#765a55;margin:0;font-size:11px;line-height:1.5}.media-permission-help small{color:#836a65;margin-top:7px;font-size:10px;line-height:1.45;display:block}.call-room-failure{color:#f7e9e6;text-align:center;background:radial-gradient(circle at 50% 35%,#754b47,#302222 62%,#171313);border-radius:16px;place-content:center;gap:8px;min-height:360px;margin:16px 0 18px;padding:36px;display:grid}.call-room-failure strong{font:500 24px/1.2 Georgia,serif}.call-room-failure p{color:#d5c2be;margin:0}.customer-email{overflow-wrap:anywhere}.messages{overscroll-behavior:contain;scrollbar-gutter:stable;flex-direction:column;flex:1;gap:10px;min-height:0;padding:16px 3px 16px 0;display:flex;overflow-y:auto}.conversation-empty{color:#8b7e7b;text-align:center;place-content:center;justify-items:center;gap:5px;min-height:180px;margin:auto;display:grid}.conversation-empty>span{color:#704943;background:#f3e8e4;border-radius:50%;place-items:center;width:38px;height:38px;margin-bottom:4px;font-size:16px;display:grid}.conversation-empty strong{color:#5c4c49;font:500 17px Georgia,serif}.conversation-empty p{margin:0;font-size:10px}.message{background:#f0ece9;border-radius:14px;max-width:75%;padding:10px 13px}.message.mine{color:#fff;background:#633f3d;align-self:flex-end}.message-sender{letter-spacing:.02em;margin-bottom:5px;font-size:10px;font-weight:800;display:block}.message.theirs .message-sender{color:#694642}.message.mine .message-sender{color:#f5dcd7}.message p{white-space:pre-wrap;margin:0 0 4px}.message small{opacity:.7}.composer{background:#fff;border-top:1px solid #ece5e1;flex:none;gap:10px;padding-top:14px;display:flex}.composer input{flex:1}.customer-context{overscroll-behavior:contain;scrollbar-gutter:stable;background:#faf8f6;border-left:1px solid #e5deda;min-height:0;padding:24px;overflow-y:auto}.customer-context dl{grid-template-columns:1fr 1fr;gap:10px;display:grid}.customer-context dt{color:#807674}.customer-context dd{text-align:right;margin:0;font-weight:700}.customer-context hr{border:0;border-top:1px solid #e2d9d4;margin:24px 0}.full{width:100%;margin-top:8px}@keyframes ready-pulse{0%{opacity:.8;transform:scale(.78)}70%,to{opacity:0;transform:scale(1.12)}}@keyframes audio-pulse{0%{opacity:.55;transform:scale(.65)}80%,to{opacity:0;transform:scale(1.35)}}@keyframes attention-pulse{0%,to{box-shadow:0 0 #df454c40,0 5px 18px #93121a4d}50%{box-shadow:0 0 0 5px #df454c00,0 7px 22px #93121a6b}}@keyframes global-alert-pulse{0%{box-shadow:0 0 #ffffff94}75%,to{box-shadow:0 0 0 9px #fff0}}.admin-main{padding:24px}.management-page{width:min(1440px,100%);min-height:calc(100vh - 130px);margin:0 auto}.management-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin:4px 0 22px;display:flex}.management-heading h2{margin:5px 0 7px;font-size:clamp(30px,4vw,42px)}.management-heading .muted{max-width:700px;margin-bottom:0}.summary-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:20px;display:grid}.summary-grid>div{background:#fffc;border:1px solid #e4dad5;border-radius:15px;justify-content:space-between;align-items:center;padding:18px 20px;display:flex;box-shadow:0 5px 22px #402f2b09}.summary-grid span{color:#776b69;font-size:13px;font-weight:650}.summary-grid strong{color:#633f3d;font-family:Georgia,serif;font-size:28px;font-weight:500}.presence-policy-card{background:linear-gradient(135deg,#fff 0,#faf6f3 72%,#f3e5df 100%);border-color:#e3d7d1;margin-bottom:20px;padding:23px 25px;transition:border-color .2s,box-shadow .2s}.presence-policy-card.enabled{border-color:#b98a82;box-shadow:0 10px 30px #633f3d14}.presence-policy-heading{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.presence-policy-heading h3{margin:5px 0;font-size:20px}.presence-policy-heading p:last-child{max-width:760px;margin:0}.presence-policy-controls{border-top:1px solid #eadfd9;grid-template-columns:minmax(185px,.42fr) minmax(340px,1fr) auto;align-items:end;gap:18px;margin-top:20px;padding-top:18px;display:grid}.presence-policy-controls>label{color:#695b58;gap:7px;font-size:11px;font-weight:750;display:grid}.minute-input{grid-template-columns:92px auto;align-items:center;gap:10px;display:grid}.minute-input input{width:92px}.minute-input span{color:#7c6e6b;font-size:12px;font-weight:650}.presence-policy-explanation{grid-template-columns:25px minmax(0,1fr);align-items:start;gap:9px;display:grid}.presence-policy-explanation>span{color:#fff;background:#825851;border-radius:50%;place-items:center;width:25px;height:25px;font:700 12px Georgia,serif;display:grid}.presence-policy-explanation p{color:#756865;margin:0;font-size:11px;line-height:1.5}.presence-policy-controls .primary{white-space:nowrap;min-height:42px}.presence-policy-message{margin:13px 0 0;font-size:12px}.invite-form{background:linear-gradient(145deg,#fff 0,#faf6f3 100%);margin-bottom:28px;padding:25px}.form-heading,.list-heading,.schedule-heading{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.form-heading h3,.list-heading h3{margin-bottom:4px;font-size:19px}.form-heading p,.list-heading p{margin-bottom:0}.step-badge,.protected-badge,.current-badge{color:#704943;letter-spacing:.04em;white-space:nowrap;background:#f1e4df;border-radius:999px;align-items:center;padding:5px 9px;font-size:10px;font-weight:800;display:inline-flex}.current-badge{color:#276749;background:#e1f2e9}.invite-grid{grid-template-columns:1.35fr 1.7fr 1fr 1fr 1fr;gap:14px;margin:22px 0 20px;display:grid}.mode-selector{border:0;min-width:0;margin:0;padding:0}.field-legend{justify-content:space-between;align-items:center;width:100%;margin-bottom:9px;font-size:14px;font-weight:700;display:flex}.text-action{color:#76504c;text-underline-offset:3px;background:0 0;border:0;padding:2px 0;font-size:12px;font-weight:750;text-decoration:underline}.mode-options{grid-template-columns:repeat(3,minmax(0,1fr));gap:9px;display:grid}.mode-option{cursor:pointer;background:#fff;border:1px solid #ded4cf;border-radius:11px;flex-direction:row;grid-template-columns:none;align-items:center;gap:9px;min-width:0;padding:11px 12px;display:flex}.mode-option.selected{background:#f7eeea;border-color:#9c716b;box-shadow:inset 0 0 0 1px #633f3d1a}.mode-option input,.day-toggle input{accent-color:#633f3d;width:17px;min-height:17px;margin:0}.mode-option span{gap:1px;min-width:0;display:grid}.mode-option small,.field-hint,.toggle-field small{color:#877a77;font-size:11px;font-weight:450}.field-hint{margin-top:7px;display:block}.invite-button{margin-top:19px}.feedback-banner{background:#eef8f2;border-radius:11px;margin:0 0 20px;padding:13px 15px}.feedback-banner.error{background:#fff0f0}.list-heading{margin:4px 0 13px}.people-list{grid-template-columns:repeat(auto-fill,minmax(min(100%,440px),1fr));gap:16px;display:grid}.blocked-customers-card{margin-bottom:22px;padding:20px}.blocked-customers-heading{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:15px;display:flex}.blocked-customers-heading h3{margin:4px 0 5px}.blocked-customers-heading .muted{max-width:720px;margin:0;font-size:11px}.blocked-customers-heading>span{color:#8b4141;white-space:nowrap;background:#fae2e2;border-radius:999px;padding:6px 9px;font-size:9px;font-weight:850}.blocked-customers-list{gap:8px;display:grid}.blocked-customers-list>article{background:#fcfaf9;border:1px solid #eadeda;border-radius:11px;grid-template-columns:minmax(180px,.7fr) minmax(300px,1.4fr) auto;align-items:center;gap:16px;padding:13px 14px;display:grid}.blocked-customer-identity,.blocked-customer-context{gap:4px;min-width:0;display:grid}.blocked-customer-identity strong,.blocked-customer-identity small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.blocked-customer-identity strong{font-size:12px}.blocked-customer-identity small,.blocked-customer-context small{color:#918481;font-size:9px}.blocked-customer-context p{color:#665855;margin:0;font-size:10px}.blocked-customers-list button{min-height:35px}.empty-list.compact{padding:18px}.person-card{background:#fff;border:1px solid #e2d9d4;border-radius:16px;padding:21px;transition:border-color .2s,box-shadow .2s;box-shadow:0 7px 26px #402f2b0b}.person-card:hover{border-color:#cfbdb7;box-shadow:0 12px 34px #402f2b13}.person-card.inactive{background:#f8f6f4}.person-summary{border-bottom:1px solid #eee7e3;grid-template-columns:43px minmax(0,1fr) auto;align-items:center;gap:11px;padding-bottom:16px;display:grid}.person-avatar{color:#fff;background:linear-gradient(145deg,#825851,#513432);border-radius:13px;place-items:center;width:43px;height:43px;font-family:Georgia,serif;font-size:20px;display:grid;overflow:hidden}.person-title{gap:4px;min-width:0;display:grid}.person-title>div{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.person-title small{color:#7d716f;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.person-status{color:#665b59;background:#eee9e6;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:800}.person-status.available{color:#17623d;background:#daf5e7}.person-status.busy{color:#7a4414;background:#fde8cd}.avatar-editor{border-bottom:1px solid #eee7e3;justify-content:space-between;align-items:center;gap:14px;padding:14px 0;display:flex}.avatar-editor>div:first-child{gap:2px;display:grid}.avatar-editor strong{font-size:12px}.avatar-editor small{color:#857976;font-size:10px}.avatar-actions{align-items:center;gap:9px;display:flex}.upload-avatar{cursor:pointer;place-items:center;min-height:36px;padding:0 11px;font-size:10px;display:grid;position:relative}.upload-avatar.disabled{opacity:.6;cursor:wait}.upload-avatar input{opacity:0;width:1px;height:1px;min-height:0;position:absolute}.person-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:18px 0;display:grid}.person-fields .field-wide{grid-column:1/-1}.toggle-field{background:#faf8f6;border-radius:10px;flex-direction:row;grid-column:1/-1;grid-template-columns:none;align-items:center;gap:9px;padding:10px 11px;display:flex}.toggle-field input{accent-color:#633f3d;width:18px;min-height:18px;margin:0}.toggle-field span{gap:1px;display:grid}.person-card .mode-options{grid-template-columns:repeat(3,minmax(0,1fr))}.person-card .mode-option{padding:9px}.managed-status{border-bottom:1px solid #eee7e3;justify-content:space-between;align-items:center;gap:12px;padding:14px 0;display:flex}.managed-status>div:first-child{gap:2px;min-width:0;display:grid}.managed-status strong{font-size:12px}.managed-status small{color:#857976;font-size:10px}.managed-status>div:last-child{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.managed-status button{color:#665653;background:#fff;border:1px solid #ded4cf;border-radius:9px;min-height:34px;padding:0 9px;font-size:10px;font-weight:750}.managed-status button.active{color:#fff;background:#633f3d;border-color:#633f3d}.compact-message{margin-top:8px;padding:7px 9px;font-size:10px}.person-details{border-top:1px solid #eee7e3;margin-top:13px}.person-details>summary{color:#674541;cursor:pointer;justify-content:space-between;align-items:center;gap:10px;min-height:44px;font-size:11px;font-weight:800;list-style:none;display:flex}.person-details>summary::-webkit-details-marker{display:none}.person-details>summary:after{content:"+";color:#704943;background:#f2e8e4;border-radius:50%;flex:none;place-items:center;width:25px;height:25px;font-size:17px;display:grid}.person-details[open]>summary:after{content:"−"}.person-details-content{padding-top:2px}.person-actions{border-top:1px solid #eee7e3;justify-content:space-between;align-items:center;gap:12px;margin-top:18px;padding-top:16px;display:flex}.danger-button{color:#922f2f;background:#fff;border:1px solid #e1aaaa;border-radius:9px;min-height:40px;padding:0 12px;font-weight:700}.danger-button:hover{color:#fff;background:#9e3838}.inline-message{background:#fff0f0;border-radius:9px;margin:13px 0 0;padding:10px}.loading-state,.empty-list{color:#776b69;text-align:center;background:#ffffff8c;border:1px dashed #d8cbc5;border-radius:15px;padding:50px 20px}.settings-layout{gap:17px;display:grid}.settings-card{padding:24px}.settings-card.disabled-section{opacity:.62}.setting-row{justify-content:space-between;align-items:center;gap:24px;display:flex}.setting-row h3{margin-bottom:5px}.setting-row p{margin-bottom:0}.widget-delay-setting{grid-template-columns:minmax(0,1fr) 120px 150px;align-items:end;gap:18px;display:grid}.widget-delay-setting h3{margin-bottom:5px}.widget-delay-setting p{margin:0}.widget-delay-setting label{color:#766966;gap:7px;font-size:11px;font-weight:750;display:grid}.widget-delay-setting input{width:100%}.widget-delay-setting>strong{color:#704943;text-align:center;background:#f1e4df;border-radius:10px;place-items:center;min-height:42px;padding:0 12px;font-size:11px;display:grid}@media (width<=700px){.widget-delay-setting{grid-template-columns:minmax(0,1fr);align-items:stretch}.widget-delay-setting>strong{justify-self:start;min-height:36px}}.widget-modes-heading{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px;display:flex}.widget-modes-heading h3{margin-bottom:5px}.widget-modes-heading p{margin:0}.widget-modes-heading>span{color:#704943;white-space:nowrap;background:#f1e4df;border-radius:999px;padding:6px 10px;font-size:10px;font-weight:800}.widget-mode-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.widget-mode-grid article{background:#faf8f6;border:1px solid #e3d9d5;border-radius:13px;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px 14px;min-width:0;padding:17px;transition:border-color .2s,background .2s,opacity .2s;display:grid}.widget-mode-grid article.visible{background:#fffaf8;border-color:#ba9189;box-shadow:inset 0 0 0 1px #633f3d0f}.widget-mode-grid article.hidden{opacity:.7}.widget-mode-grid article strong{margin-bottom:4px;font-size:13px;display:block}.widget-mode-grid article p{color:#776b68;margin:0;font-size:10px;line-height:1.45}.widget-mode-grid article small{color:#8a7c79;border-top:1px solid #ece4e0;grid-column:1/-1;padding-top:10px;font-size:9px;font-weight:750}.widget-mode-grid article.visible small{color:#327558}.switch{flex:none;display:block;position:relative}.switch input{opacity:0;width:1px;height:1px;min-height:0;position:absolute}.switch span{background:#c9bfbb;border-radius:999px;width:52px;height:29px;transition:background .2s;display:block;position:relative}.switch span:after{content:"";background:#fff;border-radius:50%;width:21px;height:21px;transition:transform .2s;position:absolute;top:4px;left:4px;box-shadow:0 2px 6px #0000002e}.switch input:checked+span{background:#633f3d}.switch input:checked+span:after{transform:translate(23px)}.switch input:focus-visible+span{outline-offset:2px;outline:3px solid #633f3d33}.availability-badge{background:#fff;border:1px solid #ddd3ce;border-radius:999px;align-items:center;gap:8px;padding:9px 12px;font-size:12px;font-weight:750;display:inline-flex}.availability-badge span{background:#a59b98;border-radius:50%;width:8px;height:8px}.availability-badge.visible span{background:#42ad77;box-shadow:0 0 0 4px #42ad7721}.schedule-always-visible{color:#6e5d59;background:#f7f1ee;border-radius:10px;margin:0 0 18px;padding:12px 14px;font-size:11px}.schedule-region{background:#fcfaf9;border:1px solid #e2d7d2;border-radius:15px;margin-top:16px;padding:20px}.schedule-region+.schedule-region{margin-top:22px}.schedule-region.disabled-section{opacity:.7}.schedule-region>.setting-row{border-bottom:1px solid #ece4e0;margin-bottom:19px;padding-bottom:17px}.schedule-region>.setting-row h4{margin:0 0 4px;font-size:17px}.schedule-region>.setting-row p{margin:0}.timezone-row{background:#faf8f6;border-radius:12px;grid-template-columns:minmax(240px,.65fr) 1fr;align-items:end;gap:20px;margin:24px 0;padding:18px;display:grid}.timezone-row p{color:#756966;margin:0 0 9px;font-size:12px}.schedule-heading{align-items:flex-end;margin:0 0 11px}.schedule-heading h4{margin:0 0 3px}.schedule-heading p{margin:0;font-size:12px}.schedule-list{border:1px solid #e3dad5;border-radius:13px;overflow:hidden}.schedule-day{background:#fff;border-bottom:1px solid #eee7e3;grid-template-columns:minmax(140px,1fr) minmax(250px,1fr) 65px;align-items:center;gap:18px;min-height:64px;padding:10px 15px;display:grid}.schedule-day:last-child{border-bottom:0}.schedule-day.closed{color:#8b817e;background:#faf9f8}.day-toggle{flex-direction:row;grid-template-columns:none;align-items:center;gap:9px;display:flex}.time-range{grid-template-columns:1fr auto 1fr;align-items:center;gap:9px;display:grid}.time-range input{width:100%}.time-range span,.day-state{color:#887c79;text-align:center;font-size:12px}.day-state{font-weight:700}.exception-heading{border-top:1px solid #eee7e3;justify-content:space-between;align-items:flex-end;gap:16px;margin:26px 0 11px;padding-top:22px;display:flex}.exception-heading h4{margin:0 0 3px}.exception-heading p{margin:0;font-size:12px}.exception-empty{color:#8a7e7b;text-align:center;background:#faf9f8;border:1px dashed #d8cbc5;border-radius:13px;padding:24px;font-size:12px}.exception-list{gap:10px;display:grid}.exception-card{background:#fcfaf9;border:1px solid #e3dad5;border-radius:13px;align-items:flex-end;gap:12px;padding:15px;display:flex}.exception-fields{flex:1;grid-template-columns:minmax(180px,1.35fr) repeat(4,minmax(125px,.8fr)) minmax(210px,1fr);align-items:end;gap:10px;min-width:0;display:grid}.exception-time{grid-template-columns:1fr 1fr;gap:8px;display:grid}.exception-card .danger-button{flex:none}.settings-actions{gap:10px;margin-top:19px;display:flex}.reporting-page,.history-page{padding-bottom:28px}.report-actions{align-items:flex-end;gap:10px;display:flex}.report-actions label{min-width:165px}.report-actions select{background-color:#fff}.metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:17px;display:grid}.metric-grid article{background:#fff;border:1px solid #e2d9d4;border-radius:15px;align-content:start;gap:5px;min-width:0;min-height:130px;padding:18px;display:grid;box-shadow:0 7px 26px #402f2b0a}.metric-grid span{color:#7c706d;font-size:11px;font-weight:750}.metric-grid strong{color:#3d2c2b;text-overflow:ellipsis;white-space:nowrap;font-family:Georgia,serif;font-size:clamp(25px,3vw,33px);font-weight:500;overflow:hidden}.metric-grid small{color:#948784;align-self:end;font-size:10px;line-height:1.4}.rating-metric{background:linear-gradient(145deg,#fff 0,#fff8ee 100%)!important}.rating-metric strong{align-items:center;gap:5px;display:flex}.rating-metric em{color:#c48b46;font-family:inherit;font-size:18px;font-style:normal}.report-card{margin-bottom:17px;padding:22px}.report-card-heading{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:22px;display:flex}.report-card-heading h3{margin:4px 0 0;font-size:20px}.comparison-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;display:grid}.comparison-grid>div{background:#faf7f4;border-radius:12px;gap:4px;padding:14px;display:grid}.comparison-grid span,.comparison-grid small{color:#8c7f7c;font-size:10px}.comparison-grid strong{color:#3d2c2b;text-overflow:ellipsis;white-space:nowrap;font:500 20px/1.2 Georgia,serif;overflow:hidden}.comparison-grid em{color:#276749;background:#e1f2e9;border-radius:999px;width:fit-content;padding:3px 7px;font-size:10px;font-style:normal;font-weight:800}.chart-legend{color:#776b68;gap:15px;font-size:11px;display:flex}.chart-legend span{align-items:center;gap:6px;display:inline-flex}.chart-legend span:before{content:"";background:#b98982;border-radius:2px;width:8px;height:8px}.chart-legend .completed:before{background:#e1d4cf}.chart-scroll{padding-bottom:4px;overflow-x:auto}.daily-chart{background:repeating-linear-gradient(#0000 0 55px,#f0ebe8 56px);border-bottom:1px solid #ded5d1;align-items:stretch;gap:5px;height:245px;padding-top:10px;display:flex}.day-column{flex:1;grid-template-rows:1fr 28px;align-items:end;gap:7px;min-width:17px;display:grid}.bar-stack{justify-content:center;align-items:end;height:100%;display:flex;position:relative}.bar-stack span{border-radius:4px 4px 1px 1px;min-height:0;display:block;position:absolute;bottom:0}.request-bar{background:linear-gradient(#b98982,#80544f);width:min(12px,72%)}.completed-bar{background:#e5d9d5;width:min(17px,100%)}.day-column small{color:#978a87;text-align:center;white-space:nowrap;font-size:8px;overflow:visible}.report-split{grid-template-columns:repeat(3,minmax(0,1fr));gap:17px;display:grid}.breakdown-list{gap:16px;display:grid}.breakdown-list>div{gap:7px;display:grid}.breakdown-list>div>div{color:#655956;justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.progress-track{background:#eee8e5;border-radius:999px;height:7px;display:block;overflow:hidden}.progress-track>span{border-radius:inherit;background:linear-gradient(90deg,#9b6a64,#704a46);height:100%;display:block}.outcomes .progress-track>span{background:linear-gradient(90deg,#c89c68,#9d6f3e)}.rating-distribution{gap:12px;display:grid}.rating-distribution>div{color:#746765;grid-template-columns:32px minmax(0,1fr) 24px;align-items:center;gap:9px;font-size:11px;display:grid}.rating-distribution .progress-track>span{background:#c48b46}.rating-distribution strong{text-align:right}.report-table-wrap{overflow-x:auto}.report-table{border-collapse:collapse;width:100%}.report-table th,.report-table td{text-align:left;border-bottom:1px solid #eee7e3;padding:12px 10px;font-size:12px}.report-table th{color:#8d817e;letter-spacing:.07em;text-transform:uppercase;font-size:9px}.report-table tbody tr:last-child td{border-bottom:0}.history-filters{grid-template-columns:minmax(260px,1.6fr) repeat(4,minmax(125px,.65fr)) auto;align-items:end;gap:12px;margin-bottom:24px;padding:18px;display:grid}.history-filters.advanced{grid-template-columns:repeat(5,minmax(130px,1fr))}.history-filters.advanced .history-search{grid-column:span 2}.history-filter-actions{gap:8px;display:flex}.history-filters .primary{min-height:42px}.saved-views{grid-template-columns:minmax(210px,1fr) minmax(180px,.8fr) auto minmax(210px,.8fr) auto;align-items:end;gap:10px;margin-bottom:12px;padding:15px 18px;display:grid}.saved-views>div>span{font-size:13px;font-weight:800}.saved-views>div>p{color:#8b7e7b;margin:3px 0 0;font-size:10px}.saved-views button{min-height:42px}.history-heading{justify-content:space-between;align-items:flex-end;gap:15px;margin:0 3px 13px;display:flex}.history-heading h3{margin-bottom:3px}.history-heading p{margin-bottom:0}.loading-inline{color:#8a7e7b;font-size:11px}.session-list{gap:12px;display:grid}.session-card{padding:0;overflow:hidden}.session-card-top{background:#fcfaf9;border-bottom:1px solid #eee7e3;justify-content:space-between;align-items:center;gap:18px;padding:16px 19px;display:flex}.session-card-top>div:first-child{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.session-card-top small{color:#8a7f7c}.session-status{color:#665b59;letter-spacing:.03em;text-transform:uppercase;background:#eee9e6;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:800}.session-status.completed{color:#17623d;background:#daf5e7}.session-status.active,.session-status.assigned{color:#76430e;background:#fde8cd}.session-status.cancelled,.session-status.expired{color:#8b4141;background:#fae2e2}.session-rating{color:#9a8c89;justify-items:end;gap:1px;font-size:10px;display:grid}.session-rating strong{color:#a96f28;font-size:14px}.session-details{grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;padding:17px 19px;display:grid}.session-details>div{gap:4px;min-width:0;display:grid}.session-details span,.session-source>span,.session-card blockquote>span{color:#928582;letter-spacing:.06em;text-transform:uppercase;font-size:9px;font-weight:750}.session-details strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.session-source{align-items:center;gap:11px;padding:0 19px 17px;display:flex}.session-source a{color:#714c48;text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.session-source strong{color:#276749;margin-left:auto;font-size:11px}.verified-sale{color:#17623d;text-transform:uppercase;background:#daf5e7;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:800}.session-tags{flex-wrap:wrap;gap:6px;padding:0 19px 15px;display:flex}.session-tags span{color:#704943;background:#f1e4df;border-radius:999px;padding:4px 8px;font-size:9px;font-weight:750}.session-card blockquote{background:#faf7f4;border-top:1px solid #eee7e3;margin:0;padding:14px 19px 17px}.session-card blockquote p{color:#5f514e;margin:5px 0 0;font:italic 14px/1.55 Georgia,serif}.session-transcript{border-top:1px solid #eee7e3;padding:12px 19px 16px}.transcript-panel{background:#faf8f6;border-radius:12px;grid-template-columns:1.4fr 1fr;gap:15px;margin-top:12px;padding:15px;display:grid}.transcript-panel h4{margin:0 0 9px;font-size:12px}.transcript-messages,.transcript-notes{align-content:start;gap:7px;display:grid}.transcript-messages article,.transcript-notes article{background:#fff;border:1px solid #e8dfda;border-radius:9px;padding:9px 10px}.transcript-messages article span{color:#8d817e;text-transform:uppercase;font-size:8px;font-weight:800}.transcript-messages article p,.transcript-notes article p{color:#4e403e;white-space:pre-wrap;margin:3px 0;font-size:11px}.transcript-messages article small,.transcript-notes article small{color:#9a8e8b;font-size:9px}.transcript-sales{border-top:1px solid #e8dfda;grid-column:1/-1;padding-top:10px}.audit-page{padding-bottom:28px}.audit-filters{grid-template-columns:minmax(280px,1fr) minmax(130px,.35fr) minmax(220px,.55fr) auto;align-items:end;gap:12px;margin-bottom:24px;padding:18px;display:grid}.audit-filters .primary{min-height:42px}.audit-list{gap:9px;display:grid}.audit-card{grid-template-columns:125px minmax(260px,1fr) minmax(240px,.8fr);align-items:center;gap:18px;padding:15px 18px;display:grid}.audit-time{gap:2px;display:grid}.audit-time strong{font-size:12px}.audit-time span{color:#8d817e;font-size:10px}.audit-summary{gap:4px;min-width:0;display:grid}.audit-summary>div{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.audit-summary strong{font-size:12px}.audit-summary p{color:#8b7f7c;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:10px;overflow:hidden}.audit-action{color:#704943;background:#f1e4df;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:800}.audit-card details{color:#756865;min-width:0;font-size:10px}.audit-card summary{cursor:pointer;font-weight:750}.audit-card dl{grid-template-columns:auto 1fr;gap:4px 10px;margin:10px 0;display:grid}.audit-card dd{text-overflow:ellipsis;margin:0;overflow:hidden}.audit-card pre{white-space:pre-wrap;background:#f5f1ef;border-radius:8px;max-height:180px;margin:8px 0 0;padding:10px;font-size:9px;overflow:auto}.transcript-sales p{margin:4px 0;font-size:11px}.session-tools{gap:9px;margin-top:18px;display:grid}.session-tools details{background:#fff;border:1px solid #e4dad5;border-radius:11px;overflow:hidden}.session-tools summary{color:#544542;cursor:pointer;justify-content:space-between;align-items:center;padding:12px 13px;font-size:12px;font-weight:800;display:flex}.session-tools details[open] summary{background:#faf8f6;border-bottom:1px solid #eee7e3}.customer-profile-content{gap:11px;padding:12px;display:grid}.customer-profile-loading{color:#8b7f7c;margin:0;padding:14px 12px;font-size:10px}.customer-profile-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;display:grid}.customer-profile-stats>div{background:#faf7f4;border-radius:8px;gap:3px;min-width:0;padding:8px 7px;display:grid}.customer-profile-stats span{color:#948784;letter-spacing:.05em;text-transform:uppercase;font-size:7px;font-weight:800}.customer-profile-stats strong{color:#4f3e3b;text-overflow:ellipsis;white-space:nowrap;font:500 14px/1.2 Georgia,serif;overflow:hidden}.customer-last-seen{color:#827572;margin:0;font-size:9px;line-height:1.45}.customer-history-list{gap:6px;display:grid}.customer-history-list article{background:#fff;border:1px solid #eee7e3;border-radius:8px;grid-template-columns:minmax(0,1fr) auto;gap:3px 8px;padding:8px;display:grid}.customer-history-list article>div{gap:2px;min-width:0;display:grid}.customer-history-list strong{color:#574744;text-overflow:ellipsis;text-transform:capitalize;white-space:nowrap;font-size:9px;overflow:hidden}.customer-history-list small,.customer-history-list>article>span{color:#958986;font-size:8px}.customer-history-list>article>span{color:#a96f28;white-space:nowrap;font-weight:800}.customer-history-list p{color:#675956;grid-column:1/-1;margin:4px 0 0;font:italic 10px/1.4 Georgia,serif}.customer-blocked-notice{color:#7d3838;background:#fff5f5;border:1px solid #e3abab;border-radius:9px;padding:10px}.customer-blocked-notice strong{font-size:10px}.customer-blocked-notice p{margin:4px 0;font-size:9px;line-height:1.4}.customer-blocked-notice small{color:#9b6666;font-size:8px}.customer-block-controls{gap:8px;padding-top:3px;display:grid}.customer-block-controls label{color:#786a67;text-transform:uppercase;gap:5px;font-size:8px;font-weight:800;display:grid}.customer-block-controls input{text-transform:none;width:100%;min-width:0;font-size:10px}.customer-block-controls button{width:100%;min-height:35px}.tool-search,.custom-tag-form{gap:8px;padding:12px;display:flex}.tool-search input,.custom-tag-form input{flex:1;min-width:0}.product-results{gap:7px;padding:0 12px 12px;display:grid}.product-results article{border:1px solid #eee7e3;border-radius:9px;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:9px;padding:8px;display:grid}.product-results img,.product-placeholder{object-fit:cover;background:#f1e4df;border-radius:8px;place-items:center;width:42px;height:42px;display:grid}.product-results article>div{gap:2px;min-width:0;display:grid}.product-results strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.product-results small{color:#8b7f7c;font-size:9px}.internal-notes{gap:7px;padding:12px 12px 0;display:grid}.internal-notes article{background:#faf8f6;border-radius:8px;padding:9px}.internal-notes p{color:#514340;white-space:pre-wrap;margin:0 0 3px;font-size:11px}.internal-notes small{color:#958986;font-size:9px}.note-form{gap:8px;padding:12px;display:grid}.note-form textarea{resize:vertical;width:100%}.tag-picker{flex-wrap:wrap;gap:6px;padding:12px 12px 0;display:flex}.tag-picker button{color:#6c514d;background:#fff;border:1px solid #ded4cf;border-radius:999px;padding:6px 8px;font-size:9px;font-weight:700}.tag-picker button.selected{color:#fff;background:#633f3d;border-color:#8f625d}.tool-message{color:#6f625f;margin:0;font-size:10px}.shared-product-message{color:inherit;align-items:center;gap:9px;text-decoration:none;display:flex}.shared-product-message img{object-fit:cover;border-radius:9px;width:58px;height:58px}.shared-product-message span{gap:3px;display:grid}.shared-product-message em{font-size:10px;font-style:normal}.pagination{color:#776b68;justify-content:center;align-items:center;gap:17px;margin-top:20px;font-size:12px;display:flex}.mfa-card{width:min(460px,100vw - 32px)}.mfa-steps{color:#695b58;gap:8px;margin:20px 0;padding-left:22px;font-size:12px;line-height:1.5;display:grid}.mfa-qr{background:#fff;border:1px solid #e5d9d3;border-radius:16px;place-items:center;width:210px;height:210px;margin:18px auto;padding:12px;display:grid;box-shadow:0 8px 30px #402f2b14}.mfa-qr img{width:100%;height:100%;display:block}.mfa-secret{color:#655754;background:#f7f3f1;border-radius:10px;margin:0 0 17px;padding:12px 14px;font-size:11px}.mfa-secret summary{cursor:pointer;font-weight:800}.mfa-secret p{margin:9px 0 6px}.mfa-secret code{overflow-wrap:anywhere;color:#3e302d;letter-spacing:.08em;font-size:12px;display:block}.mfa-form{gap:13px;display:grid}.mfa-form input{font-variant-numeric:tabular-nums;letter-spacing:.3em;text-align:center;font-size:21px}.mfa-signout{width:100%;margin-top:12px}.operations-page{padding-bottom:28px}.operations-kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:17px;display:grid}.operations-kpis article{background:#fff;border:1px solid #e2d9d4;border-radius:15px;gap:8px;min-height:112px;padding:18px;display:grid;box-shadow:0 7px 26px #402f2b0a}.operations-kpis article.attention{background:#fff7f7;border-color:#dba2a2}.operations-kpis span{color:#7c706d;font-size:11px;font-weight:750}.operations-kpis strong{color:#3d2c2b;align-self:end;font:500 32px/1 Georgia,serif}.operations-notice{color:#5e514e;background:#faf7f4;border:1px solid #dbcfc9;border-radius:11px;margin:0 0 17px;padding:12px 15px;font-size:12px}.operations-layout{grid-template-columns:minmax(340px,.85fr) minmax(420px,1.15fr);gap:17px;margin-bottom:17px;display:grid}.operations-card{padding:21px}.card-heading{justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:18px;display:flex}.card-heading h3{margin:4px 0 0;font-size:19px}.count-pill{color:#684a46;text-align:center;background:#efe4df;border-radius:999px;min-width:29px;padding:5px 8px;font-size:10px;font-weight:800}.privacy-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.privacy-form label{color:#766966;gap:6px;font-size:10px;font-weight:750;display:grid}.privacy-form .privacy-notes{grid-column:1/-1}.privacy-form textarea{resize:vertical}.privacy-form button{justify-self:start}.failure-list,.privacy-list{gap:9px;display:grid}.failure-item{background:#fcfaf9;border:1px solid #e8dfda;border-radius:11px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:13px;padding:12px;display:grid}.failure-item>div{gap:3px;min-width:0;display:grid}.failure-item strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.failure-item span{color:#807370;font-size:10px}.failure-item small{color:#a05a56;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.operations-empty{color:#8a7e7b;text-align:center;background:#faf9f8;border:1px dashed #d8cbc5;border-radius:12px;margin:0;padding:25px;font-size:11px}.privacy-list-card{margin-bottom:17px}.privacy-item{background:#fcfaf9;border:1px solid #e7ddd8;border-radius:12px;grid-template-columns:minmax(260px,1fr) auto auto;align-items:center;gap:16px;padding:14px;display:grid}.privacy-main{gap:5px;min-width:0;display:grid}.privacy-main>div{align-items:center;gap:9px;display:flex}.privacy-main strong{text-overflow:ellipsis;font-size:12px;overflow:hidden}.privacy-main small{color:#887b78;font-size:9px}.privacy-main p{color:#655855;margin:2px 0 0;font-size:10px}.request-kind,.privacy-status{letter-spacing:.04em;border-radius:999px;width:fit-content;padding:4px 7px;font-size:8px;font-weight:850}.request-kind{color:#694a45;background:#f0e2dc}.request-kind.delete,.privacy-status.overdue{color:#8b4141;background:#fae2e2}.privacy-status{color:#655956;background:#eee9e6}.privacy-status.verified{color:#76430e;background:#fde8cd}.privacy-status.completed{color:#17623d;background:#daf5e7}.privacy-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.privacy-actions button,.failure-item button{min-height:34px;padding:0 11px;font-size:10px}.telephony-page{padding-bottom:30px}.telephony-summary{grid-template-columns:1.35fr repeat(3,minmax(150px,.65fr));gap:13px;margin-bottom:17px;display:grid}.telephony-summary article{background:#fff;border:1px solid #e2d9d4;border-radius:15px;gap:6px;min-width:0;min-height:116px;padding:18px;display:grid;box-shadow:0 7px 26px #402f2b0a}.telephony-summary article.number-card{color:#fff;background:linear-gradient(135deg,#744b47,#332424);border-color:#533735}.telephony-summary span{color:#827572;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:800}.telephony-summary .number-card span,.telephony-summary .number-card small{color:#e6cfcb}.telephony-summary strong{color:#3e2f2d;text-overflow:ellipsis;white-space:nowrap;align-self:end;font:500 27px/1.1 Georgia,serif;overflow:hidden}.telephony-summary .number-card strong{color:#fff}.telephony-summary small{color:#928582;font-size:10px}.telephony-notice{color:#5e514e;background:#faf7f4;border:1px solid #dbcfc9;border-radius:11px;margin:0 0 16px;padding:12px 15px;font-size:12px}.telephony-compose-grid{grid-template-columns:minmax(340px,.75fr) minmax(420px,1.25fr);gap:17px;margin-bottom:17px;display:grid}.telephony-composer,.active-phone-panel{min-height:520px;padding:23px}.communication-tabs{background:#f0eae7;border-radius:11px;grid-template-columns:repeat(2,1fr);gap:5px;margin-bottom:22px;padding:4px;display:grid}.communication-tabs button{color:#756763;background:0 0;border:0;border-radius:8px;min-height:39px;padding:0 12px;font-size:11px;font-weight:800}.communication-tabs button.active{color:#fff;background:#633f3d;box-shadow:0 4px 12px #3f27252e}.communication-tabs.compact{grid-template-columns:repeat(3,auto);width:fit-content;margin:0}.communication-tabs.compact button{min-height:34px}.telephony-composer form{gap:15px;display:grid}.telephony-composer form>label,.telephony-contact-fields label{color:#655754;gap:7px;font-size:11px;font-weight:750;display:grid;position:relative}.telephony-contact-fields{grid-template-columns:1fr 1fr;gap:11px;display:grid}.telephony-contact-fields label>span{color:#9b8e8b;font-size:9px;font-weight:550;position:absolute;top:0;right:0}.telephony-composer textarea{resize:vertical;width:100%}.character-count{color:#9a8d89;justify-self:end;margin-top:-3px}.consent-confirmation{background:#faf8f6;border:1px solid #e3d8d3;border-radius:11px;flex-direction:row;grid-template-columns:none;align-items:flex-start;padding:12px;gap:10px!important;display:flex!important}.consent-confirmation input{accent-color:#633f3d;width:18px;min-height:18px;margin:1px 0 0}.consent-confirmation span{gap:3px;display:grid}.consent-confirmation small{color:#827572;font-weight:450;line-height:1.4}.compliance-hint{color:#715936;background:#fff9ef;border-left:3px solid #c68b43;margin:0;padding:10px 12px;font-size:10px;line-height:1.45}.telephony-submit{width:100%;min-height:45px}.setup-warning{color:#9b5c52;text-align:center;font-size:10px}.active-phone-panel{background:linear-gradient(145deg,#fff,#faf6f3);overflow:hidden}.active-phone-panel .form-heading{margin-bottom:17px}.step-badge.incoming{color:#fff;background:#b1262d;animation:1.8s ease-in-out infinite attention-pulse}.incoming-call-offer{text-align:center;background:radial-gradient(circle at 50% 30%,#fff 0,#fbefed 60%,#f5e4e1 100%);border:1px solid #e4c4c2;border-radius:15px;align-content:center;justify-items:center;gap:9px;min-height:390px;padding:38px;display:grid;box-shadow:inset 0 0 0 1px #ffffffa6}.incoming-call-icon{color:#fff;background:linear-gradient(145deg,#c8323b,#811a21);border-radius:50%;place-items:center;width:82px;height:82px;margin-bottom:12px;font-size:31px;animation:1.4s ease-out infinite global-alert-pulse;display:grid;box-shadow:0 0 #b1262d47}.incoming-call-offer h3{margin:0;font:500 26px Georgia,serif}.incoming-call-offer>p:not(.eyebrow){color:#756663;max-width:390px;margin:0 0 14px;font-size:12px}.incoming-call-offer>div:last-child{gap:10px;display:flex}.incoming-call-offer>div:last-child button{min-width:128px}.phone-empty-state{color:#766865;text-align:center;background:#ffffff8c;border:1px dashed #d9cbc5;border-radius:15px;align-content:center;justify-items:center;gap:8px;min-height:390px;padding:35px;display:grid}.phone-empty-state>div{color:#fff;background:linear-gradient(145deg,#865a54,#4c3331);border-radius:50%;place-items:center;width:70px;height:70px;margin-bottom:8px;font-size:27px;display:grid;box-shadow:0 12px 30px #462c2a33}.phone-empty-state h3{margin:0;font:500 24px Georgia,serif}.phone-empty-state p{max-width:430px;margin:0;font-size:11px;line-height:1.55}.phone-livekit{background:#171313;border-radius:15px;overflow:hidden;box-shadow:0 15px 35px #2a1c1b26}.phone-call-room{color:#fff;background:radial-gradient(circle at 50% 35%,#754b47,#302222 60%,#171313);grid-template-rows:1fr auto auto;min-height:405px;display:grid}.phone-call-visual{text-align:center;align-content:center;justify-items:center;padding:32px 20px 20px;display:grid}.phone-call-visual h3{text-overflow:ellipsis;white-space:nowrap;max-width:100%;margin:7px 0 3px;font:500 25px Georgia,serif;overflow:hidden}.phone-call-visual .eyebrow{color:#e2aaa5}.phone-call-number{color:#d2c0bd;margin:0;font-size:12px}.call-timer{color:#f6e7e4;font-variant-numeric:tabular-nums;letter-spacing:.08em;margin-top:12px;font-size:15px}.phone-call-pulse{place-items:center;width:100px;height:100px;margin-bottom:15px;display:grid;position:relative}.phone-call-pulse>div{z-index:2;color:#523735;background:linear-gradient(145deg,#fff,#e8d6d0);border-radius:50%;place-items:center;width:78px;height:78px;font-size:28px;display:grid;box-shadow:0 14px 32px #00000047}.phone-call-pulse span{border:1px solid #ffffff47;border-radius:50%;width:88px;height:88px;animation:2.4s ease-out infinite audio-pulse;position:absolute}.phone-call-pulse span:nth-child(2){animation-delay:1.2s}.phone-call-pulse.connected>div{color:#fff;background:linear-gradient(145deg,#47ad78,#27724f)}.phone-keypad{grid-template-columns:repeat(3,1fr);justify-self:center;gap:7px;width:min(250px,100% - 40px);padding:0 0 16px;display:grid}.phone-keypad button{color:#fff;background:#ffffff17;border:1px solid #ffffff29;border-radius:10px;min-height:41px;font-size:16px}.phone-keypad button:hover{background:#ffffff2e}.phone-call-actions{background:#171313;border-top:1px solid #ffffff1a;flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;padding:11px;display:flex}.phone-call-actions .lk-control-bar{min-height:40px;background:0 0!important;border:0!important;padding:0!important}.phone-call-actions .secondary{color:#fff;background:#ffffff14;border-color:#fff3;min-height:40px}.phone-call-actions .secondary.active{background:#fff3}.phone-hangup{color:#fff;background:#bd2730;border:1px solid #e74c55;border-radius:9px;min-height:40px;padding:0 15px;font-weight:800}.telephony-history{padding:23px}.telephony-history-heading{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px;display:flex}.telephony-history-heading h3{margin:4px 0 0;font-size:20px}.history-tools{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:9px;display:flex}.history-tools form{gap:7px;display:flex}.history-tools input{min-width:240px}.communication-history-list{border:1px solid #e6ddd8;border-radius:13px;overflow:hidden}.communication-history-list>article{background:#fff;border-bottom:1px solid #eee7e3;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;gap:13px;padding:14px 16px;display:grid}.communication-history-list>article:last-child{border-bottom:0}.history-kind{color:#fff;background:#704a46;border-radius:11px;place-items:center;width:38px;height:38px;font-size:15px;display:grid}.history-kind.sms{color:#704a46;background:#f1e4df}.history-kind.call.inbound,.history-kind.sms.inbound{color:#17623d;background:#daf5e7}.communication-history-list article>div:nth-child(2){gap:3px;min-width:0;display:grid}.communication-history-list strong,.communication-history-list p{text-overflow:ellipsis;white-space:nowrap;margin:0;overflow:hidden}.communication-history-list strong{font-size:12px}.communication-history-list p{color:#5f514e;font-size:11px}.communication-history-list small{color:#8e817e;font-size:9px}.communication-history-list em{color:#a54e4e;font-size:9px;font-style:normal}.history-result{justify-items:end;gap:5px;display:grid}.history-result time{color:#948784;font-size:9px}.telephony-status{color:#665b59;letter-spacing:.03em;text-transform:uppercase;background:#eee9e6;border-radius:999px;padding:5px 8px;font-size:8px;font-weight:850}.telephony-status.active,.telephony-status.delivered,.telephony-status.received{color:#17623d;background:#daf5e7}.telephony-status.failed,.telephony-status.cancelled,.telephony-status.delivery_failed{color:#8b4141;background:#fae2e2}.telephony-status.ringing,.telephony-status.dialing,.telephony-status.queued,.telephony-status.sent{color:#76430e;background:#fde8cd}@media (width<=1440px){.topbar{grid-template-columns:minmax(220px,1fr) auto;gap:12px}.topnav{grid-area:2/1/auto/-1;width:100%}.topnav button{flex:1}.agent-identity{grid-area:1/2}}@media (width<=1180px){.operations-summary,.invite-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-grid,.history-filters{grid-template-columns:repeat(3,minmax(0,1fr))}.history-search{grid-column:span 2}.exception-fields{grid-template-columns:repeat(3,minmax(0,1fr))}.exception-name{grid-column:span 2}.saved-views{grid-template-columns:repeat(2,minmax(0,1fr))}.saved-views>div{grid-column:1/-1}.operations-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.operations-layout{grid-template-columns:1fr}.telephony-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.telephony-compose-grid{grid-template-columns:1fr}}@media (width<=950px){.operations-summary{grid-template-columns:1fr}.assistance-page{flex-direction:column;padding:22px 20px 26px;display:flex}.assistance-heading{order:1}.dashboard-grid{order:2;grid-template-columns:1fr;grid-template-areas:"workspace""sidebar"}.operations-summary{order:3;margin-top:17px}.recent-assistance{order:4}.sidebar{min-height:auto}.active-layout{grid-template-columns:1fr;height:auto}.active-layout.mode-video{height:auto}.conversation{min-height:620px}.customer-context{border-top:1px solid #e5deda;border-left:0}.admin-main{padding:16px}.management-heading{flex-direction:column}.summary-grid,.widget-mode-grid{grid-template-columns:1fr}.presence-policy-controls{grid-template-columns:1fr;align-items:stretch}.presence-policy-controls .primary{justify-self:start}.timezone-row{grid-template-columns:1fr}.schedule-day{grid-template-columns:1fr auto}.time-range{grid-area:2/1/auto/-1}.day-state{grid-area:1/2}.report-split{grid-template-columns:1fr}.comparison-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.session-details{grid-template-columns:repeat(3,minmax(0,1fr))}.audit-card{grid-template-columns:110px minmax(0,1fr)}.audit-card details{grid-column:1/-1}.privacy-item{grid-template-columns:minmax(0,1fr) auto}.telephony-history-heading{flex-direction:column}.history-tools{justify-content:flex-start;width:100%}.privacy-actions{grid-column:1/-1;justify-content:flex-start}}@media (width<=700px){.topbar{grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:13px 15px}.brand-lockup{min-width:0}.brand-lockup h1{text-overflow:ellipsis;white-space:nowrap;max-width:210px;overflow:hidden}.header-monogram{width:42px;height:42px}.mobile-profile-trigger{color:#eadfdd;background:#ffffff12;border:1px solid #ffffff26;border-radius:999px;justify-self:end;align-items:center;gap:7px;min-height:42px;padding:3px 8px 3px 3px;display:flex;position:relative}.mobile-profile-trigger .identity-avatar{border-radius:50%;width:34px;height:34px}.mobile-profile-trigger>.status-dot{border:2px solid #382929;margin:27px 0 0 29px;position:absolute}.agent-identity{grid-area:2/1;justify-self:stretch}.topnav{scrollbar-width:none;grid-area:2/1/auto/-1;width:100%;overflow-x:auto}.topnav::-webkit-scrollbar{display:none}.topnav button{flex:none}.account-actions{margin-left:auto}.app-menu-backdrop{z-index:3200;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#23181785;align-items:flex-end;padding:12px;display:flex;position:fixed;inset:0}.app-menu-sheet{width:min(520px,100%);max-height:min(720px,100dvh - 24px);padding:9px 16px calc(18px + env(safe-area-inset-bottom));background:#fff;border:1px solid #dfd3ce;border-radius:24px;margin:0 auto;overflow-y:auto;box-shadow:0 24px 80px #1d12114d}.app-menu-handle{background:#d7cbc7;border-radius:99px;width:42px;height:4px;margin:0 auto 12px}.app-menu-sheet>header{border-bottom:1px solid #eee5e1;grid-template-columns:46px minmax(0,1fr) 38px;align-items:center;gap:11px;padding-bottom:14px;display:grid}.app-menu-sheet>header .identity-avatar{border-radius:14px;width:46px;height:46px}.app-menu-sheet>header>div:nth-child(2){gap:3px;min-width:0;display:grid}.app-menu-sheet>header strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.app-menu-sheet>header small{color:#837572;text-transform:capitalize;align-items:center;gap:7px;font-size:10px;display:flex}.app-menu-sheet>header>button{color:#664541;background:#f3e9e6;border:0;border-radius:50%;width:36px;height:36px;font-size:22px}.app-menu-links,.app-menu-account{gap:7px;padding-top:13px;display:grid}.app-menu-links button,.app-menu-account button{color:#533936;text-align:left;background:#fff;border:1px solid #e6dcd8;border-radius:12px;min-height:46px;padding:0 14px;font-size:12px;font-weight:720}.app-menu-links button:after,.app-menu-account button:not(.danger):after{content:"›";float:right;color:#aa9994;font-size:18px}.app-menu-account{border-top:1px solid #eee5e1;margin-top:7px}.app-menu-account button.danger{color:#9f3038;background:#fff8f8;border-color:#efd2d4}.assistance-heading{flex-direction:column;align-items:flex-start}.operations-summary article{grid-template-columns:38px minmax(0,1fr)}.summary-state{grid-column:2;justify-self:start}.readiness-checks{grid-template-columns:1fr}.empty-state,.offer-card{min-height:500px;padding:34px 24px}.report-actions{width:100%}.report-actions label{flex:1}.metric-grid,.history-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.history-search{grid-column:1/-1}.session-card-top{align-items:flex-start}.session-details{grid-template-columns:repeat(2,minmax(0,1fr))}.transcript-panel{grid-template-columns:1fr}.transcript-sales{grid-column:auto}.exception-card{flex-direction:column;align-items:stretch}.audit-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.audit-search{grid-column:1/-1}.operations-kpis{grid-template-columns:1fr 1fr}.telephony-summary{grid-template-columns:1fr}.history-tools{flex-direction:column;align-items:stretch}.history-tools form{width:100%}.history-tools input{flex:1;min-width:0}.blocked-customers-heading{flex-direction:column}.blocked-customers-list>article{grid-template-columns:1fr}.blocked-customers-list button{justify-self:start}.recent-assistance-list>article{grid-template-columns:minmax(0,1fr) auto}.recent-request-meta{grid-column:1}.recent-assistance-list .email-follow-up,.recent-assistance-list .history-complete-mark{grid-area:1/2/3}}@media (width<=560px){.operations-summary{grid-template-columns:1fr}.goldylost-call-controls{padding-right:12px!important}.call-fullscreen{top:12px;bottom:auto}.video-picture-in-picture{width:118px;top:56px;right:10px}.call-reconnect{grid-template-columns:38px minmax(0,1fr)}.call-reconnect>button{grid-column:1/-1;width:100%}.global-waiting-alert{grid-template-columns:12px 1fr auto;top:88px}.global-waiting-alert small{display:none}.invite-grid,.mode-options,.person-card .mode-options,.person-fields{grid-template-columns:1fr}.person-fields .field-wide{grid-column:auto}.person-summary{grid-template-columns:40px minmax(0,1fr)}.person-status{grid-column:2;justify-self:start}.person-actions,.settings-actions,.avatar-editor,.managed-status{flex-direction:column;align-items:stretch}.avatar-actions{flex-wrap:wrap;justify-content:flex-start}.managed-status>div:last-child{grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.person-card{padding:16px;overflow:hidden}.person-title small,.blocked-customer-identity small{overflow-wrap:anywhere;white-space:normal}.waiting-queue{min-height:430px;padding:20px 16px}.waiting-queue-heading{flex-direction:column;align-items:flex-start;gap:9px}.waiting-customer-list article{grid-template-columns:38px minmax(0,1fr)}.waiting-customer-avatar{width:38px;height:38px}.waiting-customer-actions{grid-column:1/-1;grid-template-columns:1fr 1fr;display:grid}.waiting-customer-actions button{width:100%}.recent-assistance>summary{grid-template-columns:40px minmax(0,1fr) auto 26px;gap:10px;min-height:82px;padding:14px}.recent-summary-icon{border-radius:12px;width:40px;height:40px}.recent-assistance>summary h3{font-size:20px}.recent-assistance>summary p:last-child{display:none}.recent-assistance-content{padding:14px}.recent-assistance-toolbar{flex-direction:column;align-items:stretch}.recent-assistance-toolbar .secondary{width:100%}.recent-assistance-list>article{grid-template-columns:minmax(0,1fr)}.recent-assistance-list .email-follow-up,.recent-assistance-list .history-complete-mark{grid-area:auto/1;justify-self:start}.recent-customer strong,.recent-customer small{white-space:normal;overflow-wrap:anywhere}.queue-confirm-backdrop{align-items:end;padding:10px}.queue-confirm-dialog{padding:24px 18px calc(18px + env(safe-area-inset-bottom));border-radius:22px}.queue-confirm-dialog h2{font-size:28px}.queue-confirm-actions{grid-template-columns:1fr}.queue-confirm-actions .secondary{order:2}.install-help-backdrop{align-items:end;padding:0}.install-help-dialog{width:100%;max-height:calc(100dvh - max(10px, env(safe-area-inset-top)));padding:18px 17px calc(18px + env(safe-area-inset-bottom));border-bottom:0;border-left:0;border-right:0;border-radius:24px 24px 0 0}.install-help-heading{grid-template-columns:56px minmax(0,1fr);gap:12px;margin-right:36px}.install-help-app-icon{width:54px;height:54px}.install-help-dialog h2{font-size:24px}.install-help-close{top:12px;right:12px}.install-steps{gap:7px}.install-steps article{grid-template-columns:28px minmax(0,1fr) 26px;padding:10px}.install-help-share{flex-direction:column;align-items:stretch}.install-help-share button{width:100%}.presence-policy-card{padding:19px}.presence-policy-heading{gap:14px}.schedule-day{gap:10px}.time-range{grid-template-columns:1fr}.time-range span{display:none}.identity-copy strong{max-width:150px}.agent-identity .text-button,.signout-button{font-size:11px}.assistance-page{padding:18px 14px 22px}.sidebar{padding:17px}.metric-grid,.history-filters{grid-template-columns:1fr}.history-search{grid-column:auto}.history-filters .primary{width:100%}.session-card-top{flex-direction:column;align-items:flex-start}.session-rating{justify-items:start}.session-details{grid-template-columns:1fr 1fr}.session-source{flex-direction:column;align-items:flex-start;gap:4px}.exception-fields,.saved-views,.audit-filters,.audit-card{grid-template-columns:1fr}.exception-name,.saved-views>div,.audit-search,.audit-card details{grid-column:auto}.privacy-form,.privacy-item,.operations-kpis,.telephony-contact-fields{grid-template-columns:1fr}.communication-history-list>article{grid-template-columns:38px minmax(0,1fr)}.history-result{grid-column:2;justify-items:start}.privacy-form .privacy-notes,.privacy-actions{grid-column:auto}}.dashboard-shell.installed-app{min-height:100dvh;padding-bottom:env(safe-area-inset-bottom);overscroll-behavior-y:none;background:#f6f3f0}.installed-app-document,.installed-app-document body,.installed-app-document #root{width:100%;max-width:100%;overflow-x:hidden}.installed-app .topbar{z-index:900;padding-top:max(12px, env(safe-area-inset-top));grid-template-columns:minmax(0,1fr) auto;position:sticky;top:0;box-shadow:0 5px 22px #2b1d1c21}.installed-app .header-monogram{border-radius:12px}.installed-app .assistance-page,.installed-app .admin-main{min-height:calc(100dvh - 88px)}.installed-app .panel{box-shadow:0 5px 22px #402f2b0b}.installed-app button,.installed-app input,.installed-app select,.installed-app textarea{-webkit-tap-highlight-color:transparent}.installed-app .app-profile-trigger{color:#eadfdd;background:#ffffff12;border:1px solid #ffffff24;border-radius:999px;justify-self:end;align-items:center;gap:8px;min-height:44px;padding:3px 9px 3px 3px;display:flex}.installed-app .app-profile-trigger .identity-avatar{border-radius:50%;width:36px;height:36px}.installed-app .app-bottom-nav{z-index:1100;min-height:calc(68px + env(safe-area-inset-bottom));padding:6px 7px max(6px, env(safe-area-inset-bottom));-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);background:#fffcfaf7;border-top:1px solid #4a343121;justify-content:space-around;align-items:stretch;gap:3px;display:flex;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -8px 28px #3627241a}.installed-app .app-bottom-nav button{color:#82716d;background:0 0;border:0;border-radius:13px;flex:1;align-content:center;place-items:center;gap:3px;min-width:60px;min-height:54px;padding:5px 4px;display:grid;position:relative}.installed-app .app-bottom-nav button>span{font-size:19px;line-height:1}.installed-app .app-bottom-nav button>strong{font-size:9px;font-weight:750}.installed-app .app-bottom-nav button.active{color:#5b3936;background:#f1e5e1}.installed-app .app-bottom-nav button.attention{color:#fff;background:#b1262d}.installed-app .app-bottom-nav button>em{color:#fff;background:#b1262d;border:2px solid #fff;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 4px;font-size:8px;font-style:normal;font-weight:850;display:grid;position:absolute;top:3px;left:calc(50% + 7px)}.installed-app .app-menu-backdrop{z-index:2400;padding:20px 12px calc(12px + env(safe-area-inset-bottom));-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#23181785;align-items:flex-end;display:flex;position:fixed;inset:0}.installed-app .app-menu-sheet{background:#fffdfc;border:1px solid #eadfda;border-radius:24px;width:min(520px,100%);max-height:min(720px,100dvh - 32px);margin:0 auto;padding:9px 16px 16px;overflow-y:auto;box-shadow:0 24px 80px #1d12114d}.installed-app .app-menu-handle{background:#d7cbc7;border-radius:99px;width:42px;height:4px;margin:0 auto 12px}.installed-app .app-menu-sheet>header{border-bottom:1px solid #eee5e1;grid-template-columns:46px minmax(0,1fr) 38px;align-items:center;gap:11px;padding-bottom:14px;display:grid}.installed-app .app-menu-sheet>header .identity-avatar{border-radius:14px;width:46px;height:46px}.installed-app .app-menu-sheet>header>div:nth-child(2){gap:3px;min-width:0;display:grid}.installed-app .app-menu-sheet>header strong{text-overflow:ellipsis;white-space:nowrap;font-size:14px;overflow:hidden}.installed-app .app-menu-sheet>header small{color:#837572;text-transform:capitalize;align-items:center;gap:7px;font-size:10px;display:flex}.installed-app .app-menu-sheet>header>button{color:#664541;background:#f3e9e6;border:0;border-radius:50%;width:36px;height:36px;font-size:22px}.installed-app .app-menu-links,.installed-app .app-menu-account{gap:7px;padding-top:13px;display:grid}.installed-app .app-menu-links button,.installed-app .app-menu-account button{color:#533936;text-align:left;background:#fff;border:1px solid #e6dcd8;border-radius:12px;min-height:46px;padding:0 14px;font-size:12px;font-weight:720}.installed-app .app-menu-links button:after,.installed-app .app-menu-account button:not(.danger):after{content:"›";float:right;color:#aa9994;font-size:18px}.installed-app .app-menu-account{border-top:1px solid #eee5e1;grid-template-columns:1fr 1fr;margin-top:6px}.installed-app .app-menu-account .danger{color:#9b3135;background:#fff5f5;grid-column:1/-1}@media (width<=700px){.call-alert-banner,.media-setup-banner{grid-template-columns:34px minmax(0,1fr);align-items:start;width:calc(100% - 28px);margin:12px auto 0;padding:11px}.call-alert-banner-icon{width:34px;height:34px}.call-alert-banner-actions{flex-wrap:wrap;grid-column:1/-1}.call-alert-banner-actions .primary,.call-alert-banner-actions .secondary{flex:1}.media-setup-icon{width:34px;height:34px}.media-setup-action{grid-column:1/-1;width:100%;min-height:42px}.dashboard-shell.installed-app{padding-bottom:calc(76px + env(safe-area-inset-bottom))}.installed-app .topbar{min-height:72px;padding:max(10px, env(safe-area-inset-top)) 14px 10px;grid-template-columns:minmax(0,1fr) auto;gap:10px}.installed-app .brand-lockup{gap:9px}.installed-app .brand-lockup .eyebrow{display:none}.installed-app .header-monogram{width:38px;height:38px}.installed-app .topbar h1{margin:0;font-size:20px}.installed-app .global-waiting-alert{top:calc(76px + env(safe-area-inset-top))}.installed-app .assistance-page,.installed-app .admin-main{min-height:auto;padding:14px 12px 18px}.installed-app .assistance-heading{margin-bottom:12px}.installed-app .assistance-heading>div:first-child>.eyebrow,.installed-app .assistance-heading>div:first-child>p:last-child{display:none}.installed-app .assistance-heading h2{margin:0;font-size:25px}.installed-app .live-indicator{padding:7px 9px}.installed-app .operations-summary{display:none}.installed-app .operations-summary::-webkit-scrollbar{display:none}.installed-app .operations-summary article{scroll-snap-align:start;border-radius:15px;grid-template-columns:32px minmax(0,1fr);min-width:205px;padding:11px 12px}.installed-app .summary-icon{width:32px;height:32px}.installed-app .summary-state{grid-column:2;justify-self:start}.installed-app .dashboard-grid{gap:11px}.installed-app .sidebar,.installed-app .workspace{border-radius:16px}.installed-app .sidebar{padding:14px}.installed-app .sidebar-profile{margin-bottom:12px;padding-bottom:11px}.installed-app .status-controls{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px}.installed-app .status-controls button{border-radius:12px;grid-template-columns:8px minmax(0,1fr);gap:6px;min-height:54px;padding:8px}.installed-app .status-controls button small,.installed-app .status-check{display:none}.installed-app .notice-card{margin-top:10px}.installed-app .mode-list{margin-top:13px;padding-top:12px}.installed-app .empty-state,.installed-app .offer-card{min-height:360px;padding:24px 16px}.installed-app .management-page,.installed-app .management-page>*,.installed-app .knowledge-page,.installed-app .knowledge-page>*{min-width:0;max-width:100%}.installed-app .knowledge-page{grid-template-columns:minmax(0,1fr)}.installed-app .history-filters.advanced{grid-template-columns:repeat(2,minmax(0,1fr))}.installed-app .management-page{flex-direction:column;display:flex}.installed-app .management-heading{order:1}.installed-app .list-heading{order:2;margin-top:2px}.installed-app .people-list,.installed-app .management-page>.loading-state,.installed-app .management-page>.empty-list{order:3}.installed-app .management-page>.feedback-banner{order:4}.installed-app .presence-policy-card{order:5}.installed-app .invite-form{order:6}.installed-app .blocked-customers-card{order:7}.installed-app .summary-grid,.installed-app .sidebar-profile,.installed-app .notice-card,.installed-app .mode-list{display:none}.installed-app .sidebar{min-height:auto}.installed-app .workspace{min-width:0}.installed-app .readiness-checks{display:none}.installed-app button,.installed-app input,.installed-app select,.installed-app textarea{max-width:100%}.installed-app .panel,.installed-app .person-card,.installed-app .settings-card{overflow-wrap:anywhere;min-width:0}}@media (width<=560px){.installed-app .history-filters.advanced{grid-template-columns:minmax(0,1fr)}.installed-app .history-filters.advanced .history-search{grid-column:auto}.installed-app .report-actions{flex-direction:column;align-items:stretch}.installed-app .report-actions label{width:100%;min-width:0}.installed-app .report-actions .secondary{width:100%}}@media (width>=701px) and (width<=900px){.dashboard-shell.installed-app{padding-bottom:calc(76px + env(safe-area-inset-bottom))}.installed-app .assistance-page,.installed-app .admin-main{padding:18px 20px 24px}.installed-app .operations-summary{scroll-snap-type:x proximity;scrollbar-width:none;gap:10px;margin:0 -20px 15px;padding:0 20px 5px;display:flex;overflow-x:auto}.installed-app .operations-summary::-webkit-scrollbar{display:none}.installed-app .operations-summary article{scroll-snap-align:start;min-width:230px}.installed-app .status-controls{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width>=901px){.dashboard-shell.installed-app{padding-bottom:0}.installed-app .app-bottom-nav{background:#fffcfafa;border-top:0;border-right:1px solid #4a343121;flex-direction:column;justify-content:flex-start;width:84px;min-height:0;padding:10px 6px;top:88px;right:auto;box-shadow:7px 0 24px #36272412}.installed-app .app-bottom-nav button{flex:none;width:72px;min-height:66px}.installed-app .app-bottom-nav button:last-child{margin-top:auto}.installed-app .assistance-page{width:min(1500px,100% - 84px);margin-left:84px;margin-right:0}.installed-app .admin-main{margin-left:84px}.installed-app .call-alert-banner{width:calc(100% - 140px);margin-left:112px;margin-right:28px}.installed-app .app-menu-backdrop{padding-left:96px}}.knowledge-page{gap:18px;display:grid}.knowledge-safety-banner{background:#f1fbf5;border:1px solid #cbe8d8;border-radius:14px;grid-template-columns:42px minmax(0,1fr);align-items:center;gap:13px;padding:16px 18px;display:grid}.knowledge-safety-banner>span{color:#fff;background:#2f8e61;border-radius:12px;place-items:center;width:42px;height:42px;font-size:20px;display:grid}.knowledge-safety-banner strong{color:#255f46}.knowledge-safety-banner p{color:#52705f;margin:3px 0 0;font-size:13px}.knowledge-stats{grid-template-columns:repeat(auto-fit,minmax(175px,1fr));gap:12px;display:grid}.knowledge-stats article{background:#fff;border:1px solid #e4dad5;border-radius:14px;gap:4px;min-width:0;padding:17px;display:grid}.knowledge-stats small{color:#806f6b;text-transform:uppercase;letter-spacing:.06em;font-size:11px;font-weight:750}.knowledge-stats strong{color:#372725;font:500 28px Georgia,serif}.knowledge-stats span{color:#8b7c78;font-size:12px}.knowledge-stats .knowledge-model{text-overflow:ellipsis;white-space:nowrap;font:700 12px/1.35 -apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;overflow:hidden}.knowledge-toolbar{justify-content:space-between;align-items:end;gap:16px;padding:16px;display:flex}.knowledge-filters{flex:1;grid-template-columns:160px 190px minmax(220px,1fr) auto;align-items:end;gap:12px;display:grid}.knowledge-filters label,.knowledge-editor label{color:#675754;gap:6px;font-size:12px;font-weight:700;display:grid}.knowledge-filters input,.knowledge-filters select,.knowledge-editor input,.knowledge-editor select,.knowledge-editor textarea{color:#302422;background:#fff;border:1px solid #ded4cf;border-radius:10px;outline:none;width:100%;min-width:0;min-height:43px;padding:9px 11px}.knowledge-editor textarea{resize:vertical;line-height:1.5}.knowledge-filters input:focus,.knowledge-filters select:focus,.knowledge-editor input:focus,.knowledge-editor select:focus,.knowledge-editor textarea:focus{border-color:#9b716b;box-shadow:0 0 0 3px #633f3d14}.knowledge-editor{gap:16px;padding:22px;scroll-margin-top:20px;display:grid}.knowledge-editor-heading{justify-content:space-between;align-items:start;display:flex}.knowledge-editor-heading h3{margin:2px 0 0;font:500 24px Georgia,serif}.knowledge-editor-grid{grid-template-columns:1fr 160px 1fr 180px 210px;gap:12px;display:grid}.knowledge-editor-actions{gap:10px;display:flex}.knowledge-list{gap:12px;display:grid}.knowledge-card{border-left:4px solid #c8bbb6;gap:11px;padding:19px;display:grid}.knowledge-card.status-approved{border-left-color:#45a373}.knowledge-card.status-draft{border-left-color:#d4a34f}.knowledge-card.status-archived{opacity:.72}.knowledge-card-heading{justify-content:space-between;align-items:center;gap:12px;display:flex}.knowledge-card-heading>div,.knowledge-keywords,.knowledge-card-actions{flex-wrap:wrap;gap:7px;display:flex}.knowledge-card-heading time{color:#91837f;font-size:12px}.knowledge-status,.knowledge-source,.knowledge-market,.knowledge-keywords span{letter-spacing:.05em;border-radius:999px;padding:4px 7px;font-size:10px;font-weight:800}.knowledge-status{color:#75604d;background:#f5ead8}.knowledge-status.approved{color:#236746;background:#dff5e8}.knowledge-status.archived{color:#736966;background:#eee9e7}.knowledge-source{color:#72504b;background:#f3e9e6}.knowledge-market{color:#405d78;background:#e8f1f8}.knowledge-market.market-au{color:#2f6851;background:#e1f3e9}.knowledge-market.market-international{color:#765b2f;background:#f7efd9}.knowledge-card h3{color:#332321;margin:0;font:500 21px/1.25 Georgia,serif}.knowledge-card>p{color:#655754;white-space:pre-wrap;margin:0;line-height:1.55}.knowledge-keywords span{color:#786865;letter-spacing:0;background:#f6f2f0;font-weight:650}.knowledge-evidence,.knowledge-review-flags{flex-wrap:wrap;gap:7px;display:flex}.knowledge-evidence span,.knowledge-review-flags span{color:#6f5c58;background:#f4efed;border-radius:999px;padding:5px 8px;font-size:11px;font-weight:700}.knowledge-evidence .knowledge-quality.strong{color:#17623d;background:#e0f5e9}.knowledge-evidence .knowledge-quality.review{color:#7a5414;background:#fff2d5}.knowledge-evidence .knowledge-quality.weak,.knowledge-review-flags span{color:#8a302d;background:#fbe8e6}.knowledge-card>.knowledge-review-summary{background:#faf7f5;border-radius:10px;padding:10px 12px;font-size:13px}.knowledge-card-actions{padding-top:4px}.knowledge-card-actions .danger-button{margin-left:auto}@media (width<=1000px){.knowledge-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.knowledge-editor-grid{grid-template-columns:1fr 1fr}}@media (width<=700px){.knowledge-toolbar{flex-direction:column;align-items:stretch}.knowledge-filters{grid-template-columns:1fr}.knowledge-toolbar>button{width:100%}.knowledge-editor-grid{grid-template-columns:1fr}}@media (width<=560px){.knowledge-stats{grid-template-columns:1fr}.knowledge-editor-actions,.knowledge-card-actions{flex-direction:column;align-items:stretch}.knowledge-card-actions .danger-button{margin-left:0}}.research-activity,.message-analytics{min-width:0;margin-block:20px;padding:24px}.research-activity h3,.message-analytics h3{margin:0}.research-stages{flex-wrap:wrap;gap:12px;margin-block:18px;display:flex}.research-stages>span{background:#faf8f6;border:1px solid #ded7d3;border-radius:10px;align-items:center;gap:9px;padding:12px 16px;display:inline-flex}.activity-dot{background:#87796e;border-radius:50%;flex-shrink:0;width:9px;height:9px;display:inline-block}.activity-spinner{border:2px solid #ddd2c9;border-top-color:#664c3e;border-radius:50%;flex-shrink:0;width:16px;height:16px;animation:1s linear infinite research-spin;display:inline-block}@keyframes research-spin{to{transform:rotate(360deg)}}.activity-updated{font-size:.8rem}.research-activity summary,.message-data summary{cursor:pointer;padding-block:12px;font-weight:600}.research-timeline{margin:0;padding:0;list-style:none}.research-timeline li{border-top:1px solid #e6dfda;gap:14px;padding:18px 0;display:flex}.research-timeline li>i{margin-top:5px}.research-timeline h4{overflow-wrap:anywhere;margin:7px 0}.research-timeline p{color:#625a54;margin:5px 0}.research-timeline small{color:#726960}.research-stage{color:#625a54;font-size:.78rem;font-weight:700}.research-stage.working{color:#705033}.message-controls{flex-wrap:wrap;gap:16px;margin-block:20px;display:flex}.message-controls label{gap:6px;font-size:.85rem;display:grid}.message-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.message-metrics article{background:#faf8f6;border:1px solid #e6dfda;border-radius:12px;padding:20px}.message-metrics span,.message-metrics small{color:#625a54;display:block}.message-metrics strong{font-variant-numeric:tabular-nums;margin-block:8px;font-size:2.1rem;display:block}.message-metrics p{color:#625a54;margin-bottom:0;font-size:.8rem}.message-chart-heading{justify-content:space-between;align-items:center;gap:12px;margin-top:24px;display:flex}.message-chart-toggle{gap:6px;display:flex}.message-chart-toggle button{font:inherit;cursor:pointer;background:#fff;border:1px solid #d8cbc1;border-radius:8px;padding:8px 14px}.message-chart-toggle button[aria-pressed=true]{color:#fff;background:#654a3d}.message-chart{gap:5px;height:220px;margin-block:16px;display:flex}.message-chart-column{text-align:center;flex-direction:column;flex:1;gap:9px;min-width:18px;display:flex}.message-chart-column small{color:#625a54;font-size:.62rem}.message-bar-area{border-bottom:1px solid #e2dbd5;align-items:end;height:185px;display:flex}.message-bar{border-radius:3px 3px 0 0;flex-direction:column;width:100%;display:flex;overflow:hidden}.message-customer-bar{background:#9a7446}.message-replies-bar{background:#d0d9d1}.message-analytics .chart-legend .requests:before{background:#9a7446}.message-analytics .chart-legend .completed:before{background:#d0d9d1}.message-stale{opacity:.55}.message-data caption{text-align:left;color:#625a54;padding:12px 0}@media (width<=900px){.message-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=560px){.research-activity,.message-analytics{padding:16px}.message-metrics{grid-template-columns:1fr}.message-chart-heading{flex-direction:column;align-items:start}.research-stages{flex-direction:column}}@media (prefers-reduced-motion:reduce){.activity-spinner{animation:none}}@media (width<=560px){.message-analytics .report-card-heading,.research-activity .report-card-heading{flex-direction:column}}.incoming-request-dialog{width:min(520px,100% - 28px);max-width:calc(100% - 28px);max-height:calc(100dvh - 32px - env(safe-area-inset-top) - env(safe-area-inset-bottom));color:#302422;background:#fffdfc;border:1px solid #dfcbc5;border-radius:24px;padding:0;overflow-y:auto;box-shadow:0 24px 90px #20151455}.incoming-request-dialog::backdrop{-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#261919bb}.incoming-request-dialog .offer-card{min-height:0;padding:30px 24px}.incoming-request-dialog .offer-symbol{color:#fff;background:#387857;animation:3s ease-in-out infinite incoming-ring}.incoming-request-dialog h2{outline:none;margin-top:16px}.incoming-request-dialog .incoming-sound-status{margin:18px 0 12px;font-size:13px}.incoming-request-dialog .offer-actions{grid-template-columns:minmax(0,1fr) minmax(0,1fr);width:100%;display:grid}.incoming-request-dialog .offer-actions button{white-space:normal;min-height:52px;padding:12px}.incoming-request-dialog .offer-actions .primary{background:#30754e}.incoming-request-dialog .offer-actions .secondary{color:#9c343d;background:#fff5f5;border-color:#e3bec1}.alert-status>button:last-child:not(:first-of-type){grid-column:2/-1;justify-self:start}@keyframes incoming-ring{0%,28%,36%,62%,to{transform:rotate(0)}5%,15%,40%,50%{transform:rotate(-12deg)}10%,20%,45%,55%{transform:rotate(12deg)}}@media (prefers-reduced-motion:reduce){.incoming-request-dialog .offer-symbol{animation:none}}.dashboard-grid,.workspace,.management-page,.management-page>*,.knowledge-page,.knowledge-page>*,.chart-scroll,.table-scroll{min-width:0;max-width:100%}.knowledge-page{grid-template-columns:minmax(0,1fr)}@media (width<=950px){.dashboard-grid{grid-template-columns:minmax(0,1fr)}}@media (width<=700px){:is(.dashboard-shell,.login-shell) input,:is(.dashboard-shell,.login-shell) select,:is(.dashboard-shell,.login-shell) textarea{min-width:0;max-width:100%;font-size:16px!important}.login-card{min-width:0;padding:28px 20px}.login-card label{min-width:0}.management-page,.panel,.settings-card,.person-card{overflow-wrap:anywhere}.history-filters.advanced{grid-template-columns:repeat(2,minmax(0,1fr))}.report-actions{flex-wrap:wrap}.report-actions label{min-width:0;max-width:100%}.incoming-request-dialog .offer-card{min-height:0;padding:24px 16px}}@media (width<=560px){.history-filters.advanced{grid-template-columns:minmax(0,1fr)}.report-actions{flex-direction:column;align-items:stretch}.report-actions label,.report-actions .secondary{width:100%}}.sound-test-feedback{color:#5d4942;background:#f5efe9;border-radius:8px;grid-column:1/-1;margin:6px 0 0;padding:10px;font-size:12px;line-height:1.5}.bark-phone-setup{background:#fffaf7;border:1px solid #dacfc8;border-radius:14px;min-width:0;margin-bottom:14px;padding:14px 16px}.bark-phone-setup summary{cursor:pointer;font-weight:700}.bark-settings{overflow-wrap:anywhere;gap:12px;margin-top:14px;display:grid}.bark-settings p{margin:0;line-height:1.5}.bark-settings small{color:#625650;line-height:1.5}.bark-pilot-badge{color:#6b4032;font-size:12px;font-weight:700}.bark-settings form{gap:8px;min-width:0;display:grid}.bark-settings input[type=password]{box-sizing:border-box;width:100%;min-width:0;font-size:16px}.bark-critical{align-items:flex-start;gap:10px;line-height:1.5;display:flex}.bark-critical input{flex:none;width:18px;height:18px;margin-top:3px}.bark-actions{flex-wrap:wrap;gap:8px;display:flex}.bark-settings button{white-space:normal;min-height:44px}